Left stranded night before Thanksgiving...

budtropico wrote:
2 points...
First- I just received Good Sam's current issue, where Marcus, (the CEO, I believe) asked for feedback on the Road Club on this forum. So I took the opportunity. Some of you people need a better hobby!

Second- The point of this post is, I was stuck on the EVE OF A MAJOR HOLIDAY, 70 MILES FROM MY HOME, WITH FAMILY AND DOGS... Could the rules have been 'bent' to not leave me in a strange, small town for at least 36 hours at an unknown car dealer?

I spent 45 years in the auto service business working retail and also fleet manager of a five star resort. I had three responses 1. I can make that happen. 2. This is not going to happen and why. 3. What can I do to resolve/or assist my customer.

1. Tow to the closest qualified repair facility. 2. #2 is covered in the warranty/service agreement. 3. Recommend a vehicle rental agency so my customer can be underway, if this fails assist in finding them housing.

Holidays are a difficult time to break down or have any type of service issues as often times the service facilities are shut down for the holidays. There are no winners in a problem like this, just bruised feeling, cancelled disrupted plans and shorter tempers.

I agree that the providers representative could have shown some empathy with these folks and offered recommendations and became the hero of the hour. Then again he had to work the holidays and was a little disgruntled also.:(