Let's see how long it takes

As the OP I can say I was satisfied with the final outcome. However I was not pleased with the process and the BS I had to go through to get a tire repaired. Had it not been for this forum I would not have known that the tire repair provision was in the contract.

I've read through all the posts here concerning GSRA and to be honest I am not at all confident that the next time I need GSRA it will turn out well. I will NOT be keeping GSRA

DKeppner wrote:
I'm sorry but what exactly did Good Sam do in this case other than argue the point and then, after being called on it, consult what best can be described as yellow pages to find you assistance and call them for you? And you still had to pay an additional $87 for a covered repair? Just what does the yearly dues provide over and above what a Google search could have with much less hassle?

Seriously reconsidering renewal and I USED to be a happy customer.

My thoughts exactly. After having tire issues on our first trip (we're beginner RVers), and not being able to find a way to repair the tire, Good Sam's Roadside Assistance looked really attractive. We're Good Sam members now and I was going to buy the Roadside Assistance today, until reading some of these threads.

It seems worthless... correct me if I'm wrong, but what is GS going to do to help me fix a flat tire, that I can't do with a phone call and internet search myself?

And if anyone DOES know of a roadside assistance program that will send a big rig capable tow truck with proper tires and jacks, please let me know. We were down for 5 days finding tires and someone to put them on for us (jacks are non-operational at the moment because controller is missing), and really want to avoid that in the future, although we're hoping now with all new tires it's a rare chance.

Once again why do you need to fight and hassle them to do what is written in the contract?
I would be done.

UsualSuspect wrote:

GSRoadsideAssistance wrote:
darsben, thank you again for your post, and thank you for identifying an error on our Good Sam Roadside Assistance website. We are in the process of correcting the text.
All plan summaries should read “Flat Tire Service/RV Tire Delivery”, not “Flat Tire Repair Service/RV Tire Delivery.” Flat tire repair is not an element of our Good Sam Roadside Assistance benefit package. The Member Benefit Brochure correctly summarizes the elements of “Flat Tire Service.”
Please send me a private message if you would like to discuss further.
Thank you for your membership.
Frank
Good Sam Roadside Assistance

I take it that correction will only affect those that sign up after the date of the change? To change it and make it retroactive to all members is ridiculous. When folks signed up they signed up based on the benefits that were effective on the date the payment was made.

Hire a attorney and sue, sue, suey.

GSRoadsideAssistance wrote:
darsben, thank you again for your post, and thank you for identifying an error on our Good Sam Roadside Assistance website. We are in the process of correcting the text.
All plan summaries should read “Flat Tire Service/RV Tire Delivery”, not “Flat Tire Repair Service/RV Tire Delivery.” Flat tire repair is not an element of our Good Sam Roadside Assistance benefit package. The Member Benefit Brochure correctly summarizes the elements of “Flat Tire Service.”
Please send me a private message if you would like to discuss further.
Thank you for your membership.
Frank
Good Sam Roadside Assistance

I take it that correction will only affect those that sign up after the date of the change? To change it and make it retroactive to all members is ridiculous. When folks signed up they signed up based on the benefits that were effective on the date the payment was made.

I'm sorry but what exactly did Good Sam do in this case other than argue the point and then, after being called on it, consult what best can be described as yellow pages to find you assistance and call them for you? And you still had to pay an additional $87 for a covered repair? Just what does the yearly dues provide over and above what a Google search could have with much less hassle?

Seriously reconsidering renewal and I USED to be a happy customer.

darsben, thank you again for your post, and thank you for identifying an error on our Good Sam Roadside Assistance website. We are in the process of correcting the text.
All plan summaries should read “Flat Tire Service/RV Tire Delivery”, not “Flat Tire Repair Service/RV Tire Delivery.” Flat tire repair is not an element of our Good Sam Roadside Assistance benefit package. The Member Benefit Brochure correctly summarizes the elements of “Flat Tire Service.”
Please send me a private message if you would like to discuss further.
Thank you for your membership.
Frank
Good Sam Roadside Assistance

Let us not miss the bigger story here.
Guy posted a problem. Community provided support to OP and sent him information. OP calls GSERS back and they are then forced to do what they should have done to begin with because he has chapter and verse.

THAT IS THE BEAUTY OF THIS FORUM

I agree with WyoTraveler. You shouldn't have to beg GSRA to do their job. It was only after doing your research and going online that you were able to get any useful help. I suspect you could have gotten the repair done for the same price and a lot faster without having to beg the worthless GSRA people to provide the service you purchased.

It is stories like this and the numerous stories of poor warranty and repair services that is leading my wife and I toward giving up RVing after 30 years. It's not worth the aggravation of dealing with incompetent RV services. While staying in hotels while traveling is not as fun, it's a lot less aggravating. We RV to relax, not to get out blood pressure up.

Glad to see they took care of the problem. It is a shame you have to beg them to do what they are paid to do.