Major Fail

I am sitting here on I-10 East about 25 miles south of Tuscon, AZ with a flat tire. I called the number for support and was initially handled welled. After an hour I was called back to say that he could not find a tire but would get me a tow. I was then told to expect a call back. NO one called back. From that point forward I called no less than three times and left messages for a callback. Six hours later I still have had no call back and I will be spending the night on an on-ramp. Is this what I paid Premium support for.

GSRA failed big time and I will never renew with them again.