westernrvparkowner wrote:
All roadside assistance companies and most other insurance companies will cancel policies when the policy holder has an excessive amount of claims. That is how they can afford to stay in business and meet the claims needs of the rest of their paying customers.
That is only partially true.
The whole point of an insurance company is to spread the risk out among a LARGE number of customers, most of whom never make a claim.
This kind of heavy handed, no appeal, no details type of handling of it's customers is what makes so many people dislike CW......and other companies who operate with little or no real regard for it's customers.
For this to be a valid business practice, each case must be looked at on it's own merits; NOT a blanket 3 claims in 3 months no flexibility policy.
Once again it is abundantly clear that most of CW has no idea what good customer service really IS. Alas, they are not even close to being unique in that though.
