Membership cancelled - fell outside unknown parameters

First post complaining - not complaining. I normally stay away from forums. I felt others need to be aware. 3 minor calls should hardly be considered high usage, AAA same level service allows 4 calls per year. Actually we had two calls in the first year and one call was recently after the second year started. I am afraid the offer to look into it is a little too late, it should have been addressed when I made the phone call. I already signed up with Coach-Net which has excellent reviews.