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lightfoot's avatar
lightfoot
Explorer III
Dec 15, 2022

Membership Materials, where are they?

On October 30th I paid my annual dues for my Platinum Roadside Assistance. The documentation that came with the reminder indicates that "All of your membership materials and important updates will be sent to the email address provided". I get all kinds of email from Good Same, so I assume that the roadside assistance group knows what my email address is.

Well it is now December 15th and as of this morning, no email has been received with the promised membership materials which I assume will also include my updated membership card or cards(s).

If this system is automated, as I presume it may be, why would it take over 1.5 months to just send the materials via email.

2 Replies

  • sometimes emails go right to spam or trash accounts. I have one just for E-purchases. Keeps the "have we got a deal for you" Ads all in one place.
  • Good morning,
    Please send us a private message with your membership number or the phone number attached to your account and we would be happy to send you the digital copy to your email, today. We can also request to have copies mailed to your home. Thank you

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