Hello Marcus, Thought you might be interested to know I just cancelled my membership after renewing 2 weeks ago. I was in your store in Avondale, AZ to purchase a couple of stainless drinking glasses and the salesman asked if I would like to renew my membership. I decided to renew it fo another year and was informed if I would renew for 2 years, 1 year would be free. I told him sure but I didn't want the the 2nd year refund in the form of a merchandise certificate, either send a check or credit back on my American Express card. At that time I was told no problem, that will be the way I get my $25 refund. Yesterday in the mail I received my new membership cards attached to guess what !! just what I told the salesperson I did not want. I tried to speak to someone to get my $25 back but was told sorry that is the way the 2 year renewal program works. So after 8 years of being a Good Sam Member I was told the only way to get my money was to cancel. Fine send me my money, I do not appreciate being told something that is different than what the real payment will be. Regards ex member 800040396

Is this a real complaint? So what you are saying is that you have been a Good Sam member for 8 years and renewed your membership at Camping World for 2 years instead of 1. The Camping World associate told you that if you opted for a 2 year renewal(instead of that pesky 1 year) that you would get $25 back which would be like only paying for one year -- less actually. Instead of getting a check back they sent you a gift certificate. Why would they send a check if the promotion is for a gift certificate? Kind of defeats the purpose of the so called promotion doesn't it? They might as well at that point just discount the rate for the 1 year to $13.50 and the 2 year to $25. That is essentially what they would be doing if it wasn't a *cough* promotion. Sounds like a little miscommunication of the program but honestly after spending about 5 seconds on the website I understood it clearly. https://www.goodsamclub.com/join/Surely you would have had to sign some paperwork outlining the details of your membership and the promotion? How do you get upset over something like this to take the time to cancel your membership ( of 8 years) and seriously write a letter of complaint? Talk about 1st world problems for sure! What gets me is that you were most likely going to renew anyways after year 9? No? Maybe not but then why renew for 1 year?I suppose it make about as much sense as me writing about you writing. Anyways - happing camping.

I don't like being lied to either.Lie to me and I am DONE with that business.Simple.

Don't condemn an entire company because of one idiot employee who made promises he/she couldn't keep.

Call it a lie if it makes you feel better.. Nevertheless the entire scenario is a bit trivial to call it a bold face lie.Sounds like the OP is cutting off his nose to spite his face.In the end the OP is going to suffer more than CW over a $25.00 error.If the OP was a happy customer for 8 years seams silly to quit over this minor issue. Calling it a lie is a bit much in my book.

I have gone over pappaone's post a number of times looking for the word "lie" and have not been able to find it...where is it? Anyway, have to agree that often a whole company suffers for the poor performance/misstatements of single employees. If CW wants to continue to turn a profit, I would hope that it listens to all complaints and takes any appropriate action...rather than just blowing them off as silly.

Memebership Cancelled | Good Sam Community

beemerphile1
Explorer
Jul 01, 2016
A Camping World employee makes a mistake and you condemn the club? I wonder why you were a member to start with if you will cancel your membership over such a frivolous issue.
bobinbako
Explorer
Jul 02, 2016
I am a brand new member of Good Sam Club. I received an offer that I would receive a $25.00 merchandise certificate if I joined. Got my cards in the mail along with certificate. Great! I need a couple things so I went online to Camping World and when I entered the coupon code it said wasn't valid. What? Called GS and they transferred me to Camping World. Was told, like above, have to pay full price then mail them the certificate. What kind of bull is that? The certificate doesn't mention any restrictions. In this electronic age there is no reason to not be able to apply it. It may not be a major problem "first world problem", but it definitely is shady practice and leaves a sour taste in my mouth. Thoughts of cancelling my membership, not sure yet if I will, but not sure I'll renew either. By the way, this isn't a "coupon", it's a "rebate". Maybe if they were just honest about it.

And this isn't some "low level" employee making a mistake. This is company policy.
bobinbako
Explorer
Jul 02, 2016
Bye Bye Camping World. I made my purchase from Amazon, $10.00 cheaper than you so you can keep your lousy $25.00 certificate, I'll just throw it away, along with your GS bumper sticker. Will never buy anything from Camping World again. One more purchase of RV parts on Amazon and I will have saved more than your $25.00 anyway, but you lost a sale and all future sales. Maybe you don't care. Nice way to run a business. I'll keep your GS membership for the discounts on camping. Definitely won't be purchasing any other GS services like roadside assistance.
jrclark
Explorer
Jul 02, 2016
A lie is a lie.
dewey02
Explorer II
Jul 02, 2016
That mail in certificate policy is really dumb.
People are looking for convenience and value. I don't think Camping World offers either. The whole idea of online shopping is to find it easy, get a good price, order it easy and have it delivered quickly. If you have to physically mail in a coupon and then wait 6 weeks to see if your account was credited, I'm just not going to participate.

Camping World just sent me an email a few days ago announcing a huge discount on a Coleman LXE grill (not that I need one). The advert bragged about the big percentage discount on the grill, resulting in a price that I can beat by a large margin just by visiting any local big box store on any day.

I honestly do not know how these guys stay in business.
Being lied to like the OP was would seal the deal for me too. Yes, he was just one employee, but he certainly understood his sales mission to push for getting membership renewals, didn't he? You'd think he would understand how the program should work...or did he intentionally lie to seal the deal? Used car dealers have been doing that for 75 years.
Good_Sam_Care_T
Explorer
Jul 02, 2016
Hello bobinbako,

I apologize for expereince you have had with the 25.00 merchandise certificate.
I will share you comments with the leadership team for review of the current policy. Please let me know if I can assist with other concerns.

Safe travels,
Ella
Good Sam Care Team
darsben1
Explorer
Jul 10, 2016
Seems to me the purpose of the certificate is to get you INTO THE STORE!
twxsby89
Explorer
Jul 21, 2016
I too, have had more bad experiences than good at camping world.
I get really pissed when lied to for a commission, doesn't matter how trivial.

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