marielw824 wrote:
Thank you cKarlGo ... you have proven our circumstance to a T. We needed Good Sams ERS to tow the vehicle to a qualified repair center ... i.e. BMW. As stated many times previously ... I had called 6 DIFFERENT tire stores ... no one had THAT tire size in stock ... regular or run flat version.
So in your post you nailed it. I had no way of getting myself and my car safely to a repair station. Sidewall damage can NOT be driven on. This model car does NOT come with a spare tire. We used that service EXACTLY as described in the verbage. THANK YOU!
Hello marielw824,
Please Allow me to apologize for the time it took, for me to get back with you. I have fully researched your issues with dispatch, which took time as we had to pull the recordings of your phone calls to dispatch. I have attempted to call you. However the phone number on your Good Sam Roadside account seems to be incorrect. Can you please send me a Private Message with your up to date contact information so I can call you and discuss this incident over the phone with you. know it is late on a Friday and our conversation may have to wait until Monday morning, however if you provide me with that information I will call you to resolve this issue.
Wes Robinson
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
P.S. Good Sam Roadside Assistance is usable while traveling or sitting in your driveway.
