marielw824 wrote:
Thank you cKarlGo ... you have proven our circumstance to a T. We needed Good Sams ERS to tow the vehicle to a qualified repair center ... i.e. BMW. As stated many times previously ... I had called 6 DIFFERENT tire stores ... no one had THAT tire size in stock ... regular or run flat version.
So in your post you nailed it. I had no way of getting myself and my car safely to a repair station. Sidewall damage can NOT be driven on. This model car does NOT come with a spare tire. We used that service EXACTLY as described in the verbage. THANK YOU!
Actually you did not mention in your original post that you tried to get a tire of the same size. You mentioned they were run flats and no one had THOSE in stock.
You did not mention that it was sidewall damage in your original post either. You did pm stating it was sidewall damage. You have stated it happened 2 miles from home, yet you were ok to drive that far with it?
I know you will take offense to this and so will a few others here, but (unless you have platinum plus) you chose where to take your car too. They had no way of repairing it at the time as the tires had to be ordered. I would see it better if they were the closest place with the correct tire. Or rather that they would go get a tire and mount it for you at your cost of course. But it doesn't seem right that you make an appointment for days later to a dealership , where as the tire could of been ordered and delivered to a closer shop. And with you stating the fact that you were going to have all the tires changed, makes it sound like you are not using what it's intended for. Maybe the selection of words or the use/selection of wording. As the other posted about the brochure , it's not to be used for service.
But all in all, it's going to be good SAMs call on how they handle it. You are going to have to accept the naysayers when painting a picture as you have. I've posted on here and either for brevity or forgetting, I've left out details and it often leads to miscommunication.
