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Killian52's avatar
Killian52
Explorer
Nov 23, 2014

National General autopay feature??

I e-mailed Good Sam yesterday. When we switched to N.G. I wanted the auto pay feature right off the bat and when asked if it was okay for the call to be recorded to authorize it I said okay no problem....well apparently it did not go through because we get a notice of cancellation at which time I paid online. So I did the online auto pay form and still it did not go through, so I filled out the PAPER form and was e-mailed from N.G. that it didn't get through quick enough and we would have to again pay online or call and NOW I was just notified via e-mail that they have misplaced the flippin form and or information and I would have to do it yet again. What the heck is going on? This is a rather simple process yes? Am I going to have a problem if we happen to have a claim? We switched from AAA and never had a problem except they seem to be stuck back in the 90's with there website and to make any policy changes is a rather arduous under taking always requiring a phone call to an agent for something I KNOW I can HANDLE on my own.
My wife is more patient than I.

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