National General Insurance
I am very disappointed in the Good Sam Insurance. Had an accident a year ago that damaged my tow vehicle and 5th wheel. The company that my truck was insured with, Progressive Insurance Co. arbitrated...
Forum Discussion
My wife and I are Life Members of The Good Sam Club. I am currently recommending that everyone steer clear of Good Sam Insurance. Here is my experience:
We decided to go with National General Insurance through Good Sam RV Insurance when we purchased a new travel trailer in September 2016. I wanted Good Sam RV Insurance because I thought they would be more in tune with RV'ers unique problems and concerns. On June 11, 2018, our travel trailer was stolen from the storage facility where we kept it. We filed a claim with National General on June 15, 2018. I was told claims such as mine are typically settled in 2-3 weeks. I just retired in April, and my wife and I had planned our first retirement trip in August. National General Insurance has been less than responsive to my concerns. The only way I heard from them was if I initiated contact. I was told more than once about some problem or other that they were facing. I was promised by more than one agent that they would get back to me in a day or two. I never heard anything unless I called them back. I spoke with a supervisor in the Claims Department twice. The response from him seemed to be better, but my claim did not move along. Apparently, there was a mistake made on the paper work when we purchased the travel trailer concerning the VIN number, resulting in two VIN numbers being used. This paper work was all done by the Sales department at Camping World. I don't fault National General Insurance with the mistake, however, I don't feel that they were aggressive enough in pursuing a solution. It has now been over two months since my initial claim, and there is no end in sight, as far as I can tell. My trip plans have been ruined. Before realizing that this claim was being dragged out, I transferred my other vehicle insurances to National General Insurance. I am now thinking that I made a big mistake. I continue to make monthly loan payments on a travel trailer that I no longer have the use of. I can't help but wonder if National General Insurance is not delaying a settlement for as long as possible in order to reduce the amount they have to pay. I am also continuing to make insurance payments on a vehicle that I no longer own.
As of September 1, 2018, I still have no resolution. My claims agent told me everything had been handed over to the RV replacement company. The agent there tells me he has heard nothing from National General. What a mess! Needless to say, I will be shopping for new insurance once this claim is settled.
Roy Jackson
Sebring, FL.
We decided to go with National General Insurance through Good Sam RV Insurance when we purchased a new travel trailer in September 2016. I wanted Good Sam RV Insurance because I thought they would be more in tune with RV'ers unique problems and concerns. On June 11, 2018, our travel trailer was stolen from the storage facility where we kept it. We filed a claim with National General on June 15, 2018. I was told claims such as mine are typically settled in 2-3 weeks. I just retired in April, and my wife and I had planned our first retirement trip in August. National General Insurance has been less than responsive to my concerns. The only way I heard from them was if I initiated contact. I was told more than once about some problem or other that they were facing. I was promised by more than one agent that they would get back to me in a day or two. I never heard anything unless I called them back. I spoke with a supervisor in the Claims Department twice. The response from him seemed to be better, but my claim did not move along. Apparently, there was a mistake made on the paper work when we purchased the travel trailer concerning the VIN number, resulting in two VIN numbers being used. This paper work was all done by the Sales department at Camping World. I don't fault National General Insurance with the mistake, however, I don't feel that they were aggressive enough in pursuing a solution. It has now been over two months since my initial claim, and there is no end in sight, as far as I can tell. My trip plans have been ruined. Before realizing that this claim was being dragged out, I transferred my other vehicle insurances to National General Insurance. I am now thinking that I made a big mistake. I continue to make monthly loan payments on a travel trailer that I no longer have the use of. I can't help but wonder if National General Insurance is not delaying a settlement for as long as possible in order to reduce the amount they have to pay. I am also continuing to make insurance payments on a vehicle that I no longer own.
As of September 1, 2018, I still have no resolution. My claims agent told me everything had been handed over to the RV replacement company. The agent there tells me he has heard nothing from National General. What a mess! Needless to say, I will be shopping for new insurance once this claim is settled.
Roy Jackson
Sebring, FL.
