National General Insurance
I am very disappointed in the Good Sam Insurance. Had an accident a year ago that damaged my tow vehicle and 5th wheel. The company that my truck was insured with, Progressive Insurance Co. arbitrated...
Forum Discussion
Thanks to everyone for their replies. I have already filed a complaint with the Florida Department of Financial Services. I was told that they give the insurance company 20 days to respond, so I should wait 30 days before expecting a response. No immediate help there,but maybe something to hope for in the future.
I did get a call from a supervisor at NGIC yesterday. This is the third time I have spoken to this gentleman. He gave me the same stale story about how they are waiting for a letter from U.S. Bank guaranteeing a payoff amount. In the next breath, he told me the check was already written, and just waiting for this letter to be produced by the bank. I may not be the brightest star in the sky, but I generally wait until I know the exact amount before I write a check. That sounds like stonewalling to me. My claim is fast approaching 3 months old. It was declared a total loss about 2 weeks in. That means they have had over 2 months to obtain a letter from the bank. Give me a break!
What really bothers me is that I have heard absolutely nothing from Good Sam. I purchased insurance from the Good Sam RV Insurance company because I trusted and respected the Good Sam name. If they farmed it out, that is on them. I expect Good Sam to stand behind me. If we weren't Life Members, I would have already cancelled my membership. I guess Good Sam does not care about us, since they are no longer getting dues money from us. It's very sad, but that seems to be the way businesses operate in today's world.
I did get a call from a supervisor at NGIC yesterday. This is the third time I have spoken to this gentleman. He gave me the same stale story about how they are waiting for a letter from U.S. Bank guaranteeing a payoff amount. In the next breath, he told me the check was already written, and just waiting for this letter to be produced by the bank. I may not be the brightest star in the sky, but I generally wait until I know the exact amount before I write a check. That sounds like stonewalling to me. My claim is fast approaching 3 months old. It was declared a total loss about 2 weeks in. That means they have had over 2 months to obtain a letter from the bank. Give me a break!
What really bothers me is that I have heard absolutely nothing from Good Sam. I purchased insurance from the Good Sam RV Insurance company because I trusted and respected the Good Sam name. If they farmed it out, that is on them. I expect Good Sam to stand behind me. If we weren't Life Members, I would have already cancelled my membership. I guess Good Sam does not care about us, since they are no longer getting dues money from us. It's very sad, but that seems to be the way businesses operate in today's world.
