New travel assist carrier?

I have had your travel assist since purchasing my motorhome. I think it was handled by some type of masonic organization. I paid the bill as usual this year. I called today and was told I have no coverage. They told me that you changed carriers. I paid the 109 dollars and have a card you sent me that is no good. Not a good business practice. Having had no coverage, according to your website the initial fee is 99 dollars. The person on the phone told me I would have to pay the 109 to join. I also have your rv insurance and your road assistance, which will probably be dropped due to your poor business practices.