Forum Discussion

luckyd's avatar
luckyd
Explorer
Dec 25, 2017

Travel Assist

We have been GS members for a long time
and also have had Road side Assistance.
We have never had a problem with either of these.

Last year we signed up for Travel Assist.
I made sure that the agent DID NOT tick
the box for "autopay". I have received
several emails saying my Travel Assist is
expiring soon "and thanks for signing up for
autopay, we will charge your credit card
so your service will not stop".
I have had to phone each time and request
the autopay to stop. Each time I have been
assured that the box was "UNCHECKED".
BOOM....I get another one.

If anything will make me want to cancel, this type of
harassment will.

GS......get the message.
Good Sam Club

12 Replies

  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer II
    Jan 23, 2018
    Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Ella
    Good Sam Care Team
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer II
    Jan 08, 2018
    Hello luckyd,

    Thank you for contacting Good Sam, I apologize for the experience you have had with auto renewal. I have checked your account and the auto renewal option was removed from your Good Sam Roadside Assistance and Travel Assist on 12/20/2017. The auto pay notices should stop.
    Please let us know if we can be of further assistance.

    Thank you for your membership.
    Ella
    Good Sam Care Team
  • luckyd's avatar
    luckyd
    Explorer
    Jan 07, 2018
    I have had to call each time they send
    me one of these "autopay notices".
    The only recourse I have is to keep checking my credit
    card to make sure nothing was put on.

    You keep asking for me to send you my contact
    and you will look into it.
    Why not just put a stop to AUTOPAY NOTICES.
    and let people decide if they want to renew.

    Your phone calls have not resulted in change
    so far. You call at unreasonable hours and
    really expect people to live with their phones
    glued to their ears.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer II
    Jan 05, 2018
    Hello Just Wandering 1,

    Thank you for contacting Good Sam and providing your feedback. I apologize for inconvenience.
    I will pass your comments on the leadership team for review.

    Thank you for bringing this to our attention.
    Ella
    Good Sam Care Team
  • Just_Wandering_'s avatar
    Just_Wandering_
    Explorer
    Jan 04, 2018
    Just called travel assit yesterday to cancel my auto pay. Can't do it on line you have to call. I was being billed yesterday, Expireration date on my present one is the end of May. Personally I think 5mo is really just to early. I guess it's called get while the getting is good. 30 days yes 5mo no.
  • GSRoadsideAssis's avatar
    GSRoadsideAssis
    Explorer
    Dec 30, 2017
    Noel,
    Thank you again for your interest in the forums. Please refer to the post by Mark in response to your request previously. There are no updates at this time.
    https://www.rv.net/forum/index.cfm/fuseaction/thread/tid/29509943.cfm
    Thank you and Happy New Year,
    Eric Seidl
    Senior Operations Coordinator
    Good Sam
    Roadside Assistance and TravelAssist
  • Noel's avatar
    Noel
    Explorer
    Dec 30, 2017
    If there was a separate "Travel Assist" section..........it would be helpful.

    Eric....since you are a senior coordinator for Travel Assist, can you get this going ?

    Thank you
  • GSRoadsideAssis's avatar
    GSRoadsideAssis
    Explorer
    Dec 30, 2017
    luckyd,
    I will be happy to look into this for you. Please send a private message with your membership number and contact information and we will follow up with you.
    Thank you for your membership,
    Eric Seidl
    Senior Operations Coordinator
    Good Sam Roadside Assistance and TravelAssist
  • luckyd's avatar
    luckyd
    Explorer
    Dec 30, 2017
    Jim2007 wrote:
    Hi. If you have access to a computer go to the Web site and uncheck the auto pay box....... Jim2007


    First off, I would not be able to post this without a computer.
    Second, I have looked all over GS website and Roadside Assistance
    website and cannot find a box to uncheck.

    I also cannot find a website for Travel Assist.
    Please advise where to look.
  • GSRoadsideAssis's avatar
    GSRoadsideAssis
    Explorer
    Dec 25, 2017
    luckyd wrote:
    We have been GS members for a long time
    and also have had Road side Assistance.
    We have never had a problem with either of these.

    Last year we signed up for Travel Assist.
    I made sure that the agent DID NOT tick
    the box for "autopay". I have received
    several emails saying my Travel Assist is
    expiring soon "and thanks for signing up for
    autopay, we will charge your credit card
    so your service will not stop".
    I have had to phone each time and request
    the autopay to stop. Each time I have been
    assured that the box was "UNCHECKED".
    BOOM....I get another one.

    If anything will make me want to cancel, this type of
    harassment will.

    GS......get the message.

    Good afternoon,

    Sorry for inconvenience. I would like to look into this further. If you could send me a private message with your account information.

    Rashad Hunter
    Operation Supervisor

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