No Good Sam
I posted the following on the Montana Users forum today. It was suggested that I post the same message here. Here it is: I've given this a lot of thought before posting. I don't want to use this si...
Forum Discussion
I received a phone call from the Good Sam Roadside Assistance Director of Operations today and we had a conversation. I explained my major concerns were the lack of contact and notification in an era when cell phones and emails abound and that I was left uncovered by towing service while over a thousand miles from home.
The upshot of this is, Good Sam reinstated me and I opted for a three year deal. The price was right and the truth is, prior to all of this, I had no complaints.
I hope my concerns were taken seriously and I'll give the benefit of doubt and assume they were. I understand a company has to make a profit (At least so far in our history. I guess we could have a whole political debate on that but no...). I was/am less concerned about the dropping of my membership than the manner in which it was done and the total lack of communication after three separate critiques that outlined my concerns (phone, Good Sam site, snail mail).
The upshot of this is, Good Sam reinstated me and I opted for a three year deal. The price was right and the truth is, prior to all of this, I had no complaints.
I hope my concerns were taken seriously and I'll give the benefit of doubt and assume they were. I understand a company has to make a profit (At least so far in our history. I guess we could have a whole political debate on that but no...). I was/am less concerned about the dropping of my membership than the manner in which it was done and the total lack of communication after three separate critiques that outlined my concerns (phone, Good Sam site, snail mail).
