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Noel's avatar
Noel
Explorer
Oct 03, 2018

No help could be found for us....

A minor complaint here....Our rearview camera conked out on our Class A on the way from OR to CA. Hit a bump and could not see behind us, altho some other aspects worked. After checking cable connections under the dash and poking the camera with a broom stick, to no avail, I called GSERA. Asked for a mobile mechanic to come visit us in RV park. Was advised that we needed to be disabled for that to happen, but they would call around to find someone to come over, at our expense. This was Friday pm. She called back to say no one found (in SF, CA) but would try Saturday for a Monday visit. She called back to say no one found, but would call around in our next stop in Redding, for a mobile mechanic/tech.

Went to Redding and called GSERA again. Talked to another nice lady who said she would look around and took my phone number. Line was disconnected, somehow. After no return call, gave up and drove to OR...looking at my side mirrors. All went well. Not a big complaint, but thought you should know.
  • Hello Noel,

    Thank you for contacting Good Sam, I apologize for the experience you have had attempting to obtain a mobile mechanic. Please provide your membership and contact number in a private message. I will forward your experience to the roadside team for review.

    Thank you,
    Ella
    Good Sam Care Team

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