Forum Discussion

Art_H's avatar
Art_H
Explorer
Nov 10, 2014

No response to membership card calls

I paid to renew my membership 6/12/14 and received a temp card good for 60 days. Since then I have called Good Sam 2 times and gone over my mailing address. Each call brought me an apology and an assurance that my card would be in the mail and I would receive it within 10 days. I still do not have a card. Has this been a problem for anyone else?
  • Good Sam Care Team wrote:
    Hello Art H,

    Thank you for your post. Membership cards for Good Sam Club can take 4 to 5 weeks to arrive at the address on file. I apologize if you were told otherwise. I would be happy to look into your card resend for you further, please PM me with your membership information.

    Thank you for your membership,

    Nate K.
    Good Sam Rapid Response Team


    He paid in June. That's over 5 months ago. They said at the time his card was good for 60 days or 2 months or 8 weeks. It was only after his repeated calls and Good Sam being over 5 months late that they told him they'd get it out in 10 days. If I didn't get my card for 5 and a half months and GS told me it would be another 2 months I'd be extremely irate.
  • Hello Art H,

    Thank you for your post. Membership cards for Good Sam Club can take 4 to 5 weeks to arrive at the address on file. I apologize if you were told otherwise. I would be happy to look into your card resend for you further, please PM me with your membership information.

    Thank you for your membership,

    Nate K.
    Good Sam Rapid Response Team
  • I'm a critic of GS. When I call I try to be nice. 2nd time I call I accuse them of fraud. However, you can print out a temp card. They are slow and incompetent. Just like the rest of the things under Marcus Leonis. He is making big profits for investors but consumers not so much. I'm still a GS member. Why, don't know. Only thing left good about GS is they still allow us to complain on the forum. Another popular forum will delete your post if you complain about a manufacturer that advertises with them. About the only reason I still renew my nembership with GS. JMHO. Sorry. I just tell it how it is.

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