Forum Discussion
Devocamper
Apr 22, 2016Explorer
Good Sam Care Team wrote:
Hello Justaguy, thank you for your time, I apologize for the experiences you have had with roadside assistance. Please let me know if I can assist you with the issues.
Thank you,
Ella
Why doesn't Good Sam just try to improve the service since they know where the problems are since it is the same story over and over , people waiting hours in dangerous situations, no call backs , dispatchers unaware of the company's policies and practices? I understand the actual towing company's are contracted and GS has little control over them but most often it is the confusion and mistakes with the GS dispatcher's that anger people most Can it be that hard to train your employees if you really care about your customers! I think next year I will give coach net a chance. If more people changed providers once in a while maybe customer service would improve for all the providers in order to try to hang on to returning customers and maybe things would change and you get a discount for being a new member where as a returning member has to pay full price to renew with GS ERS.
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