Much appreciated Zach. I was very happy to hear that you were taking my complaints seriously and would take it to the team in an effort to improve the service. Overall, it seems mostly a communication issue and as you stated, you'd address that with the team. Folks out there, broke down, need to know that help is on the way and asap. After talking with you, my faith in Good Sam is reinstated and I'm sure you will continue to find ways to make the roadside assistance program more efficient. My purpose in my original post was to address and hopefully fix the issues I experienced and nothing more. However, I do appreciate the extension to my subscription that you offered. It shows that you care and want to stand behind your service.
Mike Hansen
UPDATE!! Well, I just received a letter of cancellation for my Good Sam Roadside Assistance. My card states that I've been a member for 3 years now and apparently I've used my service too much. To my recollection I have used the service 4 times, although Good Sam states that I've used it 6 times. I just wanted to warn folks who have Good Sam Roadside Service, it's a decent service as long as you don't use it. 2 tows and 2 tire changes, from my recollection, constitutes a cancellation. Even if I had used it 6 times in the 3 years as a member, as the service stated, I don't see an abuse of the service. I used it as the need arose, isn't that what your supposed to do with this kind of service? So, just a heads up folks, don't use your Good Sam Roadside Service or you'll get cancelled.
