I am happy to report that a high level GS representive contacted me. according to him towing is something they do almost everyday and they are experts in this area. He said there was no reason I should have sat there for 2 days waiting for a tow regardless of when it happend. I did learn that there is a Platnum plus services that would have towed me 100 miles to any location of my choosing. The rep made me feel comfortable and appolgized for what had happened to me. This action by the rep has made decide to stay with Good Sam but alway have the platnum plus contract. he also let me know how to contact him if I ever have an issue like this again. Hopefully not..good job good sam