Not Such Great service!!!

Good Sam Care Team wrote:
Bird Freak,
Thank you for your time and post. Good Sam Roadside Assistance is designed to provide you “Unlimited” mileage to the nearest repair facility that is verified in advance as “Willing and Capable” of repairing your vehicle to get you back on the road safely. In this example, as with others that come to us on occasion, the member was assisted with costs "above and beyond" the membership guidelines as an exception in the interest of customer satisfaction. If anyone has any further questions or concerns please feel free to send me a PM.

Travel safe and have a great Thanksgiving from all of us at Good Sam.

Thank you,

Mark
Good Sam Care Team

Willing and capable should have a time frame included. OP said two weeks before your choice could look at it. If they had been a year out before they could look at it then what real customer service was provided. Sometimes your bottom line cost you more in the long run with poor customer relations.
I saw no reason to send a private pm as too much is hidded from the other posters here.
I also know you have no control over CW operations and the service provided.
Hope you also have a Great Thanksgiving.