Pilot GoodSam RV Plus Card Issues
I’ve been having an issue with my Pilot/Flying J-Good Sam RV Plus card and it seems that I’m not alone.
Anyone else having a similar experience?
On 1/14/22 I received an email stating that my account was past due by $92.78. At the time it was current with a small balance. In telephone calls and emails to Pilot customer service I was told that there was an issue with their WEX (?) system and that it had erroneously sent past due notices to “many RV Plus customers”. I was assured that my account was active and current.
On 1/25/22 I received another email, again stating that my account was past due by $92.78. Again, and via both telephone and email, I was assured it was a “glitch” with their WEX system and that my account was current and active.
In the interim, my wife attempted to use the card and had it declined. At the time she was in too much of a hurry to go inside and deal with it so she paid from another source.
On 2/5/22, and having paid my (actual) Pilot/Flying J statement so that I now had a $0.00 balance, I noted that my online statement said that I had $0.00 in available credit. I again contacted Pilot and was told, “We show that you have a credit limit of $1000.00 and $1000.00 available with a zero balance…..”
What they show, and what my online statement shows, are apparently two different things.
Today, 2/11/22, and having received all of their “assurances” I went to our local Pilot to purchase gasoline. Upon scanning my card I received the message, “See Cashier”. I want inside and told them what’s been transpiring with the card. They acknowledged knowing of an issue with the Good Sam RV Plus Cards. After discussing with colleagues and managers the cashier scanned my card at the counter and had me go pump the gas. When I returned she had me scan it again before telling me, “It says the card is inactive” and I had to pay with another funding source. Why they couldn’t figure that out before I pumped the gas is beyond me.
So. Here I am with a Pilot/Flying J Good Sam RV Plus Card that the store says is “inactive” yet customer service says is “Active” and no one seems willing or able to fix it.
I realize the issue is with Pilot/Flying J and their WEX billing system, but with other RV’ers apparently having the same issue, and with the Good Sam name also on the RV Plus Card, and it being marketed as a benefit of Good Sam membership, I thought Good Sam should be aware as it reflects badly on you as well. You might want to give a call to the folks at Pilot/Flying J and find out what’s going on.
Anyone else having a similar experience?
On 1/14/22 I received an email stating that my account was past due by $92.78. At the time it was current with a small balance. In telephone calls and emails to Pilot customer service I was told that there was an issue with their WEX (?) system and that it had erroneously sent past due notices to “many RV Plus customers”. I was assured that my account was active and current.
On 1/25/22 I received another email, again stating that my account was past due by $92.78. Again, and via both telephone and email, I was assured it was a “glitch” with their WEX system and that my account was current and active.
In the interim, my wife attempted to use the card and had it declined. At the time she was in too much of a hurry to go inside and deal with it so she paid from another source.
On 2/5/22, and having paid my (actual) Pilot/Flying J statement so that I now had a $0.00 balance, I noted that my online statement said that I had $0.00 in available credit. I again contacted Pilot and was told, “We show that you have a credit limit of $1000.00 and $1000.00 available with a zero balance…..”
What they show, and what my online statement shows, are apparently two different things.
Today, 2/11/22, and having received all of their “assurances” I went to our local Pilot to purchase gasoline. Upon scanning my card I received the message, “See Cashier”. I want inside and told them what’s been transpiring with the card. They acknowledged knowing of an issue with the Good Sam RV Plus Cards. After discussing with colleagues and managers the cashier scanned my card at the counter and had me go pump the gas. When I returned she had me scan it again before telling me, “It says the card is inactive” and I had to pay with another funding source. Why they couldn’t figure that out before I pumped the gas is beyond me.
So. Here I am with a Pilot/Flying J Good Sam RV Plus Card that the store says is “inactive” yet customer service says is “Active” and no one seems willing or able to fix it.
I realize the issue is with Pilot/Flying J and their WEX billing system, but with other RV’ers apparently having the same issue, and with the Good Sam name also on the RV Plus Card, and it being marketed as a benefit of Good Sam membership, I thought Good Sam should be aware as it reflects badly on you as well. You might want to give a call to the folks at Pilot/Flying J and find out what’s going on.
