Poor customer service on new programs
I have been a member since May 01, 1986. That's quite a long time. My current membership does not expire until Oct 31, 2015, over a year away. Now you are offering a new "Swipe & Save" membership card, but, I would have to renew /extend my membership now in order to receive the new card.
That is crummy service for your long time members. Why do you not just send a card, as a courtesy/added free benefit to members whose membership does not expire for over a year? Yes, I understand your marketing theory, but, at some point all it does is tick off long time, faithful members.
Don't expect me to renew my Good Sam membership again, so just save the money on your mailers and that includes my Roadside Assistance.
That is crummy service for your long time members. Why do you not just send a card, as a courtesy/added free benefit to members whose membership does not expire for over a year? Yes, I understand your marketing theory, but, at some point all it does is tick off long time, faithful members.
Don't expect me to renew my Good Sam membership again, so just save the money on your mailers and that includes my Roadside Assistance.
