Poor IT Management

Lwiddis wrote:
I like Cliff! Know him well.

Good for you, Bucky.

Good Sam Care Team wrote:
We apologize for the on going troubles you have been experiencing. Will you please send us a private message with your membership number so we can look into this issue further? Thank you

Read my post, it has been "looked into" countless times. Seems when I hang up the phone, all effort to correct this problem ends.

I like Cliff! Know him well.

I agree. I had an online account (not a good sam company) somehow get the wrong name attached to it. Every time I got an email or bought something, that name was used. But it never affected my ability to purchase. I contacted the company's technical help and they had a heck of a time trying to figure out WHERE the problem was. It wasn't in the profile, it wasn't in the billing or address information. It was somewhere deep down in the system that required an actual programmer to fix. Fortunately, this was a small company whose tech support was most likely in the same room as the programmer. Had it been a big company, I doubt it would have been fixed as the contact between tech support and programming would be far more limited.

As a former IT guy, they really do need more info to troubleshoot. Contrary to popular belief, we're not issued magic wands when taking the position.

thomasmnile wrote:
"Look into this issue". Sounds like a politician's response...... :)

"Look into this issue". Sounds like a politician's response...... :)

We apologize for the on going troubles you have been experiencing. Will you please send us a private message with your membership number so we can look into this issue further? Thank you

It may be easier to just change your name to Clifford Corder. :@

You can change the name of your post to simply "Poor MANAGEMENT" as it all starts at the top. Since the owner is only concerned with income, the entire company gave up on providing good and accurate customer service. GS used to be so good!!