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olfarmer's avatar
olfarmer
Explorer II
Sep 06, 2013

Praise for Good Sam Roadside Assistance

July 27 we left home in N.C. Iowa, we got to the entrance to the Badlands N.P. in South Dakota and the engine in our motorhome suddenly died. I called GS for assistance and we were towed 70 miles to Rapid City to an RV service center. The mechanic there checked the computer and found nothing. He then found a blown fuse and test drove the motorhome. In the end he found nothing further and sent us on our way. Two days later we were about 10 miles south of Kalispell, Mt. and the fuse blew again, I replaced it and it continued to blow so I again called for roadside assistance. The operator was very helpful and arranged for a tow again but said I would have to pay for this tow because it was a pre existing condition. I complained that the service center they chose in Rapid City did not correct the problem and she said I would have to pay but I could apply for reimbursement. I just received the check in the mail for the second tow. I have nothing but praise for Good Sam Roadside assistance. The operators were very pleasant and helpful and kept us informed as to when the tow trucks would come as well as where we would be towed etc. The problem turned out to be the in tank fuel pump.
Thank you Good Sam for the great service!
Ed Osier

16 Replies

  • RandACampin wrote:
    Good posts are not allowed on RV.net. Only one sided rants.

    LOL, sorry I like to give credit where credit is due.:)
  • Noel wrote:
    Curious as to the problem found causing the first incident and the problem found prompting the second tow........?

    Noel, The problem was not found the first time and the same thing was wrong the second time. It was the in tank fuel pump that caused the fuse to blow both times. The first time it was taken to an RV repair shop, the second time it was taken to a Chevrolet dealer. Cost to replace the fuel pump was $1665 but that fixed it and it ran good all the way home (approximately 1300 miles). The cost of no diagnosis at the first shop was $100. It was a difficult problem to diagnose as it would only occur after the RV was driven for an extended time and it started getting worse by the second time it quit. I am not mad at the first RV repair place as I think they did the best they were equipped to do. The second time I requested a Chevrolet shop because I felt they were better equipped to diagnose the problem.
  • Noel's avatar
    Noel
    Explorer II
    Curious as to the problem found causing the first incident and the problem found prompting the second tow........?
  • Nice to hear you got good service.

    We have used Good Sam for years and have also had good service from them any time we needed it.

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