I was called moments ago by a manager at NG and it is all resolved and the check is in the mail (so he said).
But I am going to be looking at alternatives. I have had auto insurance with four other insurance companies over 50 or so years and only one other caused this kind of a headache. I had GMAC for about 9 years and no issues whatsoever. Of course the only claims I made were for broken windshields. Both times they replaced the glass with no charge to me. This policy does not do that. Glass is under collision with a $1000.00 deductible. Some states require glass to be covered completely. Washington does not. I mention this because the thief who broke in broke a window which I had to replace at my own cost.
PS. I just want you to know that I have no complaints with Good Sam. They responded to my complaint immediately and without them this would have taken a lot longer to resolve. I value my Good Sam membership and intend to keep it until I get to damn old to continue full timing.