I had the Good Sams extended warrenty and went to McClains rv to have work done, which is right next door to CW in Fort Worth, I needed my RV asap and McClains told me that the way it works with the warrenty is they submitt claim and if not answered or someone with the warrenty people do not come out after 48 hrs then the claim is approved and work done and payed for, had refridgerator, and steering thrust linkage replaced this way and no problems. had rig back in 1 week. Hope your was finally taken care of, problem seems to be CW.