Question about slow service
Out travel trailer has been sitting at Camping World in Mesa, Az sense 4/15 waiting for approval from the extended warranty people for repairs. Why does it take an act of congress to get repairs that ...
Forum Discussion
*****************UPDATE*******************
Well, found out yesterday that my trailer was finally done and ready for pickup. I'll be going up Monday to pick it up, and hopefully it will have everything repaired. It's been almost 17 weeks sense we dropped it off on 4/15/2014. It was almost 2 months before the warranty people approved the work on 6/10/2014 but it took CW another 2 months to finally do the repairs.
What seemed to get the warranty people moving was a call to Gail, the Flagstaff CW service manager, where we bought the trailer. She's a super person to deal with. I asked if there was something she could do and she said she'd try, 2 days later the work was approved, I just wish my trailer was there and not at the CW in Mesa,Az.
I'll be glad to get our trailer back after almost 4 full months in the shop. With that said, I could not recommend anyone waste the money on a GS extended warranty, or on the Mesa, Az CW service department for that matter. If I could say anything positive about all this it would be about the Flagstaff CW and the new service manager, Gail.
Keith Haw
Well, found out yesterday that my trailer was finally done and ready for pickup. I'll be going up Monday to pick it up, and hopefully it will have everything repaired. It's been almost 17 weeks sense we dropped it off on 4/15/2014. It was almost 2 months before the warranty people approved the work on 6/10/2014 but it took CW another 2 months to finally do the repairs.
What seemed to get the warranty people moving was a call to Gail, the Flagstaff CW service manager, where we bought the trailer. She's a super person to deal with. I asked if there was something she could do and she said she'd try, 2 days later the work was approved, I just wish my trailer was there and not at the CW in Mesa,Az.
I'll be glad to get our trailer back after almost 4 full months in the shop. With that said, I could not recommend anyone waste the money on a GS extended warranty, or on the Mesa, Az CW service department for that matter. If I could say anything positive about all this it would be about the Flagstaff CW and the new service manager, Gail.
Keith Haw
