Thanks for everyone's input.
Bob, I called the 888 number and sat in the holding pattern for quite some time waiting to be put through to someone who could give me specific information.
Jim and Betty...
How you doin?...:) You guessed it!
I live in northern California, my wife is the office manager for a major national mutual company, and she she covers everything including our RV. I am not thrilled with the way they handled, or didn't handle, a claim on our previous RV and am shopping around for other options.
I suppose I will just have to make the time to get on the phone and wait.
Thanks everyone...