Recent Good Sam Roadside Assistance Experience
I wanted to share our recent poor Good Sam RV Roadside Assistance experience for other’s benefit. We have been members for 3 yrs but this is the first time ever used. We got a pin hole in brake line due to rust, pedal went to the floor, so we had to stop and were stranded on I-75 at the Kentucky Tennessee border near Jellico. I called Good Sam, they engaged. Said they would call me every 20 minutes to update me. After an hour I called them. They said they had been busy trying to find a shop that could service our rig. Really, a shop? Wouldn’t it be better to get mobile RV repair? They called later stating they had found a shop that could service my rig in Knoxville. Really, are you sure? That’s 60 miles away! Now they were trying to find a tow truck that could tow our 38 ft MH from the rear without damaging the body. DW and I were not confident this was the right path forward so we began searching for mobile RV repair ourselves. We found East Tennessee RV Mobile repair on Facebook and called them. Very professional, knew their stuff, already I felt comfortable. They asked for make, model, VIN so they could buy and bring various compatible parts they may need. They were in Gatlinburg so would take them 2 hrs to get to us. I called Good Sam back, after 4 hrs they were still trying to find a tow track for us. I told them to cease further support, we were going to handle it ourselves. E TN RV repair texted update enroute and arrived when they said they would. We were back on the road within an hour. I plan to try to claim my repair costs with Good Sam, I expect them to cover it but we will see. Our repair costs were certainly less than what they would have incurred and no overnight stay was needed. Will post later with results.
We were not impressed with Good Sam’s customer service, almost seemed as if this was the first time they had to deal with a situation, wholly inept. In hindsight, is there a nationwide listing of all of the mobile RV repair folks and their locations? Would seem this would be very valuable for these types of situations for RVers and Good Sam too.
Safe travels....
We were not impressed with Good Sam’s customer service, almost seemed as if this was the first time they had to deal with a situation, wholly inept. In hindsight, is there a nationwide listing of all of the mobile RV repair folks and their locations? Would seem this would be very valuable for these types of situations for RVers and Good Sam too.
Safe travels....
