repeated service issue

Question

Having my windshield wipers stop on my Damon Daybreak, I had them repaired at Camping world in Columbia, SC . Later in the year it occurred again and I took it to Lesters RV in Newberry, SC because I was not happy with the time and quality of the work. Lesters replaced wiper motor and module. This year the wipers quit again while on a trip. I took the unit to Camping World of Valdosta,Ga. They adjusted them and sent me on my way. The very next day in Florida they quit again. I drove the unit back home and over to Camping World in Columbia. After three weeks I was told Good Sam Service would cover the issue. Only ten minutes ,Camping World called me and changed their mind and not cover the claim. I am now having to pay CW for the time spent and take it back to Lesters for repairs because the wiper motor is still under warranty there. I have left numerous calls to Mrs. Smith at Camping World in Spartenburg where the unit was originally purchased to get a refund on the service contract. She has not called. I couldn't make up a story like this if I tried. My thoughts about Good Sam's service is that they will use any excuse to not pay a claim. I am out hundreds of dollars with no end in sight.

kalynzoo · Answer

Am I missing something. The wiper motor is covered by the dealer that fixed it, Lesters, but you want another dealer or warranty service to pay for the repair. Shouldn't it be Lesters' responsibility or the motor manufacturer's responsibility to authorize out of area repair? I'm not sure GS is using "any excuse" not to pay a claim, rather they are using the specific excuse that it is covered under an existing warranty. I totally understand your frustration, it is just that it may be misdirected...then again maybe not.
Hope it all works out, and Happy Trails.

good_sam_care_t · Answer

Hello berkles1946,

Thank you for bringing this to our attention and my apologies for your experience. I was able to locate your information in our system so I have forwarded this over to the department that can most efficiently assist you and have requested that someone reach out. Take care and have a good day!

Elizabeth
Marcus Rapid Response Team

rollnhome · Answer

If it is what I think you need to seal the pigtail from the wipermotor at the plastic connection to the plastic plugin to the power. The pigtail extends about 6 to 8 inches from the wipermotor. Moisture gets into that connection and causes a short. Most common is they stay on and you can't shut them off or they stop and won't turn on. Once the connection is dry the wipers work normally. This was a common Workhorse chassis problem. A lot of folks just wrapped the connection with electrical tape to seal out the water.
Good Luck

rv_conus · Answer

Rollnhome wrote:If it is what I think you need to seal the pigtail from the wipermotor at the plastic connection to the plastic plugin to the power. The pigtail extends about 6 to 8 inches from the wipermotor. Moisture gets into that connection and causes a short. Most common is they stay on and you can't shut them off or they stop and won't turn on. Once the connection is dry the wipers work normally. This was a common Workhorse chassis problem. A lot of folks just wrapped the connection with electrical tape to seal out the water.  Good LuckTimes 222222222222222222 - When it rained heavy wipers went berserk.Raised the motor wires as high as possible with plastic ties.  Used waterproof plumbers self sticking tape and wrapped all the connections.No more problems.

bikerk9 · Answer

Happened to me once. Wiper motor was shorted out by movement of wiper arms under hood.

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repeated service issue

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