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terrigeo's avatar
terrigeo
Explorer
Sep 15, 2014

Road Assistance Nightmare

We used this for the first time on 8/24 for a slider that would not close. The company they sent took hours to arrive and in about 30 minutes determined they could not fix it either. Once we finally got it home I found I was charged $700 for the call. They were supposed to email the invoice to me that evening.
I have called 3-4 times a week since still no invoice to back up the charges. They keep saying they sent. They finally agreed to fax to Camping World - but seems that did not show up either. Next they told me they put in the USPS mail - you guessed it that did not show up either. Camping World has also tried calling them but they won't pick up for them. I even called Road Side Assist back and they could only give me the name of the company. Orlando Emergency Service - odd I was in NH - but no location information etc.
My call was under warranty and I could get reimburse if I could get the
bill - I am beyond frustrated! Doubt I would use this again for anything but a flat tire.
  • What should you have to pay 700 bucks for..Nothing got fixed. Maybey a little for a service call but no 700 bucks. What role does RA play in this?
  • A horrible story, but it would be nice if you could fill in some of the missing pieces. If they couldn't fix it how did you get back on the road to get home? Did they agree to invoice you, our did you have to make a payment? If you paid by credit card you can contest the charges. If you paid by check you can stop payment on the check. I wonder because we seldom have a check on hand when we travel, probably never, and we don't travel with a lot of cash, certainly not $700, so if assistance were to be needed requiring a payment we would be SOL (totally out of luck). Glad you made it home safely, and hope this business dispute can be resolved to your satisfaction.

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