I went to the site, signed up, gave them my credit card Number. Got an email. But now nothing, no charge to the card, no temporary card, no nothing. Not even an answer to an email asking if I filled out something wrong, if I used wrong site, as I am in Canada. Nothing... is that normal...because if I am on the road and this is the normal response...maybe this was a bad choose.

I've found a huge difference between the administrative and operational sides of GS. Quite frankly, administrative needs a major overhaul IMHO.

I signed up two weeks ago, account was debited $1.00, I guess to verify account. Finally ten days later account was debited the full amount but still no card. I am going to call today and find out what's up.

rwj146 wrote:I signed up two weeks ago, account was debited $1.00, I guess to verify account. Finally ten days later account was debited the full amount but still no card. I am going to call today and find out what's up.I am a bit concerned with the length of time it takes for them to do something like this in this day and age. A 1.00 check on a card is not necessary, charge the card if it comes back declined, then so be it...but this 1.00 thing. It should be a quick and easy setup, like others. This concerns me as I said, will have to consider other options, and perhaps, move on. At least an email response to ones inquiry would have been nice.

Burwoods, Thank you for your time and post. I was able to locate your membership information and have a sent you a email validation on your membership. Please use this as a temp card till your permanent cards arrive. Please note it will take 3 to 4 weeks for the delivery of your membership cards. If you have any questions or concerns please let me know. Have a great day and travel safe always. Mark F Marcus' Rapid Response Team goodsamcs@goodsamfamily.com

Good Sam Care Team wrote:Burwoods, Thank you for your time and post. I was able to locate your membership information and have a sent you a email validation on your membership. Please use this as a temp card till your permanent cards arrive. Please note it will take 3 to 4 weeks for the delivery of your membership cards. If you have any questions or concerns please let me know. Have a great day and travel safe always. Mark F Marcus' Rapid Response Team goodsamcs@goodsamfamily.comThank you very much, I have received the email. I feel more comfortable on the road now.

Road Side Assistance ?? | Good Sam Community

17 Replies

rwj146
Explorer
Jul 13, 2014
I had responded to the OP that my cards had not arrived either. They showed up yesterday, the 12th. All's well.
wbwood
Explorer
Jul 13, 2014
peaches&cream wrote:
wbwood wrote:
peaches&cream wrote:
I read all the complaints about GSRA providing proof of payment and cards. How long does it take for Coach-Net to provide notification of coverage and provide cards? I have never purchased RA except through my Ins. Co. I had it with Progressive and also Geico. Took less than 5 min. to have receipt of payment and Ins. Cards in my possession. Used the progressive 1 time and was very happy with the service. Also liked the cost of $39 per year. (4 yrs. ago)

You do know that for everytime you use the progressive roadsidfe service that they treat it as an insurance claim, right?

They may have counted it as a claim, I don't know and I don't care. I stayed with them for 3 yrs. after using the RA and then I found a better rate at GEICO, so I moved and have been with them for 3 yrs. I don't worry about small claims.

Some insurance companies report roadside assistance calls made under their insurance poilicies to a company called Choicepoint. Geico says they report the claims to them, but don't use it in determining their policy decisions. At least that is what they say. But when numerous "small claims" start getting made, they consider you a higher risk that you will have and file a larger claim. Just food for thought.

On a seperate note, nearly 20 years ago, Allstate was going to drop me and my ex wife with our auto coverage. No claims or anything. It was because we only had one policy with them. Called our agent and he confirmed it. Took at an inexpensive life insurance policy and that took care of it. Insurance companies do the craziest things.
UsualSuspect
Explorer
Jul 11, 2014
peaches&cream wrote:
peaches&cream wrote:
peaches&cream wrote:
I read all the complaints about GSRA providing proof of payment and cards. How long does it take for Coach-Net to provide notification of coverage and provide cards? I have never purchased RA except through my Ins. Co. I had it with Progressive and also Geico. Took less than 5 min. to have receipt of payment and Ins. Cards in my possession. Used the progressive 1 time and was very happy with the service. Also liked the cost of $39 per year. (4 yrs. ago)

Is Coach-Net as slow processing payments, notifying receipt of payments, and providing customers with Ins. Cards as GSRA is?

Since no one here has Coach-Net and everyone is very happy with GSRA I will go elsewhere for my info.
Thanks

You also have to remember CN is not offered in all 50 states, and the forum here is run by GS. I dropped CN after they failed to deliver service, they do not have anywhere to complain, and if you post anything negative on their Facebook page it disappears and you will not get a response from them. While GS is not 100% either, at least I have a place to complain and others can see it.
peaches_cream
Explorer
Jul 11, 2014
peaches&cream wrote:
peaches&cream wrote:
I read all the complaints about GSRA providing proof of payment and cards. How long does it take for Coach-Net to provide notification of coverage and provide cards? I have never purchased RA except through my Ins. Co. I had it with Progressive and also Geico. Took less than 5 min. to have receipt of payment and Ins. Cards in my possession. Used the progressive 1 time and was very happy with the service. Also liked the cost of $39 per year. (4 yrs. ago)

Is Coach-Net as slow processing payments, notifying receipt of payments, and providing customers with Ins. Cards as GSRA is?

Since no one here has Coach-Net and everyone is very happy with GSRA I will go elsewhere for my info.
Thanks
Burwoods
Explorer
Jul 10, 2014
Followup to my original post. I posted here in the morning and Good Sam took care of my concerns before noon. An email slipped through the cracks with me I think, at signing up time. They were also helping via other email through that time. So I am happy with the customer service I just recieved.
peaches_cream
Explorer
Jul 10, 2014
peaches&cream wrote:
I read all the complaints about GSRA providing proof of payment and cards. How long does it take for Coach-Net to provide notification of coverage and provide cards? I have never purchased RA except through my Ins. Co. I had it with Progressive and also Geico. Took less than 5 min. to have receipt of payment and Ins. Cards in my possession. Used the progressive 1 time and was very happy with the service. Also liked the cost of $39 per year. (4 yrs. ago)

Is Coach-Net as slow processing payments, notifying receipt of payments, and providing customers with Ins. Cards as GSRA is?
RognBon
Explorer
Jul 10, 2014
Posted By wrote:
I am a bit concerned with the length of time it takes for them to do something like this in this day and age. A 1.00 check on a card is not necessary, charge the card if it comes back declined, then so be it...but this 1.00 thing. It should be a quick and easy setup, like others. This concerns me as I said, will have to consider other options, and perhaps, move on. At least an email response to ones inquiry would have been nice.

Actually, this is not all that uncommon. There are at least three gas stations in our area that will hit your card with a $1.00 charge and it can be up to three days before the full amount shows up on the statement. A lot of times it depends on when the vendor does the final settlement of their debit/credit transactions. Some do it daily, others only every couple of days.
peaches_cream
Explorer
Jul 10, 2014
peaches&cream wrote:
wbwood wrote:
peaches&cream wrote:
I read all the complaints about GSRA providing proof of payment and cards. How long does it take for Coach-Net to provide notification of coverage and provide cards? I have never purchased RA except through my Ins. Co. I had it with Progressive and also Geico. Took less than 5 min. to have receipt of payment and Ins. Cards in my possession. Used the progressive 1 time and was very happy with the service. Also liked the cost of $39 per year. (4 yrs. ago)

You do know that for everytime you use the progressive roadsidfe service that they treat it as an insurance claim, right?

They may have counted it as a claim, I don't know and I don't care. I stayed with them for 3 yrs. after using the RA and then I found a better rate at GEICO, so I moved and have been with them for 3 yrs. I don't worry about small claims.
peaches_cream
Explorer
Jul 10, 2014
wbwood wrote:
peaches&cream wrote:
I read all the complaints about GSRA providing proof of payment and cards. How long does it take for Coach-Net to provide notification of coverage and provide cards? I have never purchased RA except through my Ins. Co. I had it with Progressive and also Geico. Took less than 5 min. to have receipt of payment and Ins. Cards in my possession. Used the progressive 1 time and was very happy with the service. Also liked the cost of $39 per year. (4 yrs. ago)

You do know that for everytime you use the progressive roadsidfe service that they treat it as an insurance claim, right?

They may have counted it as a claim, I don't know and I don't care. I stayed with them for 3 yrs. after using the RA and then I found a better rate at GEICO, so I moved and have been with them for 3 yrs. I don't worry about small claims.
wbwood
Explorer
Jul 10, 2014
peaches&cream wrote:
I read all the complaints about GSRA providing proof of payment and cards. How long does it take for Coach-Net to provide notification of coverage and provide cards? I have never purchased RA except through my Ins. Co. I had it with Progressive and also Geico. Took less than 5 min. to have receipt of payment and Ins. Cards in my possession. Used the progressive 1 time and was very happy with the service. Also liked the cost of $39 per year. (4 yrs. ago)

You do know that for everytime you use the progressive roadsidfe service that they treat it as an insurance claim, right?

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Road Side Assistance ??

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