Road Side Assistance ??

Burwoods wrote:

rwj146 wrote:
I signed up two weeks ago, account was debited $1.00, I guess to verify account. Finally ten days later account was debited the full amount but still no card. I am going to call today and find out what's up.

I am a bit concerned with the length of time it takes for them to do something like this in this day and age. A 1.00 check on a card is not necessary, charge the card if it comes back declined, then so be it...but this 1.00 thing. It should be a quick and easy setup, like others. This concerns me as I said, will have to consider other options, and perhaps, move on. At least an email response to ones inquiry would have been nice.

Went to make my car payment the other day on the day it was due. It was through Bank of America. Went online expecting to be able to pay right then. Nope. Had to give my checking acount number and routing number. In turn, within a couple days they would make a couple of small deposits into the account. I would then have to verify what they were. All this with a big bank online. However, I was able to call them and give the automated computer the info and it was taken care of right then.

so it's just not places look Good Sam. The largest bank in america is doing it in a similar fashion.

I read all the complaints about GSRA providing proof of payment and cards. How long does it take for Coach-Net to provide notification of coverage and provide cards? I have never purchased RA except through my Ins. Co. I had it with Progressive and also Geico. Took less than 5 min. to have receipt of payment and Ins. Cards in my possession. Used the progressive 1 time and was very happy with the service. Also liked the cost of $39 per year. (4 yrs. ago)

Good Sam Care Team wrote:
Burwoods,

Thank you for your time and post. I was able to locate your membership information and have a sent you a email validation on your membership. Please use this as a temp card till your permanent cards arrive. Please note it will take 3 to 4 weeks for the delivery of your membership cards. If you have any questions or concerns please let me know. Have a great day and travel safe always.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

Thank you very much, I have received the email. I feel more comfortable on the road now.

Burwoods,

Thank you for your time and post. I was able to locate your membership information and have a sent you a email validation on your membership. Please use this as a temp card till your permanent cards arrive. Please note it will take 3 to 4 weeks for the delivery of your membership cards. If you have any questions or concerns please let me know. Have a great day and travel safe always.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

rwj146 wrote:
I signed up two weeks ago, account was debited $1.00, I guess to verify account. Finally ten days later account was debited the full amount but still no card. I am going to call today and find out what's up.

I am a bit concerned with the length of time it takes for them to do something like this in this day and age. A 1.00 check on a card is not necessary, charge the card if it comes back declined, then so be it...but this 1.00 thing. It should be a quick and easy setup, like others. This concerns me as I said, will have to consider other options, and perhaps, move on. At least an email response to ones inquiry would have been nice.

I signed up two weeks ago, account was debited $1.00, I guess to verify account. Finally ten days later account was debited the full amount but still no card. I am going to call today and find out what's up.

I've found a huge difference between the administrative and operational sides of GS. Quite frankly, administrative needs a major overhaul IMHO.