I was told when I joined the roadside assistance program (platinum)that my trailer was covered. I drive a motorhome and many times I pull a 6 x 10 enclosed trailer used to haul my motorcycle trike. I have received a brochure that explains member benefits, which is confusing. On the front side of this brochure it states non-recreational vehicles are covered under this plan, including utility trailers and sport trailers, including boat trailers, all-terrain vehicle trailers, motorcycle trailers etc while transporting sport vehicles (boats, atv's, motorcycles, pwc,snowmobiles) only. The last page states utility trailers of any type being used for non-recreational purposes, animal trailers and vehicles used to transport show animals are not covered by this plan. I have contacted customer service to verify this information and told my trailer is not covered under this plan, which does not make sense to me. The form I'm quoting from is 6B-2014/ gra53094B-0617

Hello EASY.RIDER, Thank you for your time and post. That plan does cover 'utility trailers' and are considered 'open trailers', but since you are referring to an 'enclosed trailer', that qualifies as a 'cargo trailer' which is not covered due under the Platinum plan due to liability reasons. Please send a PM if you would like to discuss further. Thanks, David Good Sam

yes, I would like to discuss this further.

I do not understand why my trailer is not covered since it is used to transport a motorcycle trike, coverage states a utility and sport trailer used to transport a motorcycle are covered, what is the reason that mine is not covered?

Hello EASY.RIDER,Regardless of the use of the trailer, it is an 'enclosed' trailer which is considered a 'cargo trailer', so it is not covered under our Platinum program due to liability reasons. Please send a PM (Private Message) to discuss further.Thanks, David Good Sam

Its their way of taking money and keeping it.

roadside assistance coverage on a trailer | Good Sam Community

Good_Sam_Care_T
Explorer
Oct 03, 2018
Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team
EASY_RIDER
Explorer
Oct 02, 2018
Thanks for the response, unfortunately I am forced to seek coverage somewhere else.
Lantley
Nomad
Sep 29, 2018
Funny you guys ask for clarification. The rep. states their policy and you guys choose to berate him over his answer.
He suggest you PM him but no one wants to listen.....
As always this is GS fault!
RoadsideGuy
Explorer
Sep 29, 2018
Thank you for your post. I can confirm that Good Sam Roadside Assistance covers tow dollies.
5thWheelFreak
Explorer
Sep 29, 2018
Does the Good Sam roadside assistance cover tow dollys?
Cordelia
Explorer
Sep 29, 2018
1968mooney wrote:
Bird Freak wrote:
DownTheAvenue wrote:
Any consumer would be wise to avoid anything branded Good Sam or Camping World as they are not customer driven.

Think about it: If local managers were empowered to resolve issues, and the company was focused on customer satisfaction to drive profits (rather than schemes and tricks to draw revenue from their customer), then it would be the very rare problem that would even go to a second level manager.
Remember Marcus's other name? The Profit. Seems to be all he is concerned with. Definitely not customer service.

Would each of you complainers explain to me WHY, since the customer service is so bad, you cannot find a parking spot at any CW lot. They seem to be servicing everyone they want to service. Some customers need to go elsewhere because they are impossible to please.

I know you can't get a parking spot at the Vacaville, Ca. store as the parking lot is full of RV's waiting for service.
Greyghost
Explorer
Sep 29, 2018
EASY.Rider

We're in Queen Creek/San Tan Valley. We should be back by the end of October, early November. We are 38 miles from Casa Grande airport. Send me a PM and we can exchange info.
Bird_Freak
Explorer II
Sep 28, 2018
1968mooney wrote:
Bird Freak wrote:
DownTheAvenue wrote:
Any consumer would be wise to avoid anything branded Good Sam or Camping World as they are not customer driven.

Think about it: If local managers were empowered to resolve issues, and the company was focused on customer satisfaction to drive profits (rather than schemes and tricks to draw revenue from their customer), then it would be the very rare problem that would even go to a second level manager.
Remember Marcus's other name? The Profit. Seems to be all he is concerned with. Definitely not customer service.

Would each of you complainers explain to me WHY, since the customer service is so bad, you cannot find a parking spot at any CW lot. They seem to be servicing everyone they want to service. Some customers need to go elsewhere because they are impossible to please.
Maybe its all the newbies that know no better and bought new units probably trying to get service.
EASY_RIDER
Explorer
Sep 27, 2018
Greyghost, thanks for your info, will check into this.... What part of Az.do you stay in, we stay in Casa Grande for the winter season,.
EASY_RIDER
Explorer
Sep 27, 2018
Greyghost, thanks for your info, will check into this.... What part of Az.do you stay in, we stay in Casa Grande for the winter season,.