Forum Discussion

donajohn's avatar
donajohn
Explorer
Nov 10, 2020

Roadside Assistance Plans

Anyone have any info on Roadside Assistance Plan provided by the
RV Advisor Motor Club.
The price quoted ($99) and list of services provided looks very favorable. Website is https://thervadvisor.com/
Never heard of them, but Dan Marino endorses (for what it's worth).

Am currently with Good Sam at $149/yr. I just put in a call yesterday for my car (yes, it's covered) and their response was terrible (first time for that). Ended up with no service at all.

Would appreciate input.
Roadside Assistance
  • Lwiddis's avatar
    Lwiddis
    Explorer II
    Nov 10, 2020
    Good quarterback but what's his experience with RVs and roadside service?
  • midnightsadie's avatar
    midnightsadie
    Explorer II
    Nov 10, 2020
    its cheap for a reason, we have coach net used three times great service each time. to be fair there all about the same. its the service person you get on the phone who makes things happen, and some of them should go back to flipping burgers.
  • MarkTwain's avatar
    MarkTwain
    Explorer
    Nov 11, 2020
    midnightsadie wrote:
    its cheap for a reason, we have coach net used three times great service each time. to be fair there all about the same. its the service person you get on the phone who makes things happen, and some of them should go back to flipping burgers.


    Totally agree %100. Good Sam needs to seriously revise and improve their training programs for service persons taking our calls. Records of complaints should be used to evaluate the performance of each employee and retraining offered. Failure to improve their performance or continued complaints should result in termination.
  • MarkTwain's avatar
    MarkTwain
    Explorer
    Nov 11, 2020
    donajohn wrote:
    Anyone have any info on Roadside Assistance Plan provided by the
    RV Advisor Motor Club.
    The price quoted ($99) and list of services provided looks very favorable. Website is https://thervadvisor.com/
    Never heard of them, but Dan Marino endorses (for what it's worth).

    Am currently with Good Sam at $149/yr. I just put in a call yesterday for my car (yes, it's covered) and their response was terrible (first time for that). Ended up with no service at all.

    Would appreciate input.


    Call and ask to speak to a customer service supervisor. It worked for me and I was refunded $800.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Nov 11, 2020
    Hello donajohn,

    Thank you for your time and post, please provide additional details regarding your experience with Good Sam Roadside Assistance. I apologize for the lack of service. We would like to look into this matter further. Please send your contact and membership number in a private message.

    Thank you,
    Ella
    Good Sam Customer Care Team
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Nov 14, 2020
    Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Ella
    Good Sam Care Team

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