Roadside Assistance Renewal Notice

Hello,

I am going to close this topic due to lack of activity. Thank you for your time and participating. Feel free to open a new thread on this topic in the future.

Thanks,
Stacy
Good Sam Care Team

The problem is they use the name, not the membership number. I guess it's my problem since I gave my name to my first born son.

bloomis2925,

Thank you for contacting Good Sam. I am sorry you are having issues with our system pulling up your parents' information and apologize for the inconvenience.

Thanks,
Stacy
Good Sam Care Team

I have the same issue when my parents signed on. We receive renewal notices for each other, it is crazy. Three times in the store we tried to fix it and failed. I called the 800 number and the rep was able to fix it.

Of note, I go to my store in Ohio (where I live), they ring up my card, and it pulls up by last name, not your member number, so the name that comes out on top is from Colorado and sure enough, everytime, the cashier looks at me and says, oh, your from Colorado! No, next name down, the one from the same city/state as the store we are standing in.

did you somehow unclick the boxes in the good sam roadside web site that allow them to send you renewal emails?
At the bottom of the page is a place to click that states "I no longer want any communication with Good Sam Roadside or its affiliates"

They usually send the renewal over a month or so before it expires. I always set it aside until closer a week or so before the expire date
The renewal request includes a new card.

I'm traveling one year at a time. Don't know when I will call it quits. Could be the last year.

Besides, what is so hard about using membership numbers to properly identify the owner and correct address.?

You can't have this on auto-pay?

zigzagrv,

Thank you for contacting Good Sam. Please send a private message with your phone number and your Good Sam Roadside membership number so I can assist.

Thanks,
Stacy
Good Sam Care Team