Roadside Assistance
Back in Feb of this year, I had a flat tire on my Jeep Liberty. Called Good Sam Roadside Assistance and I was answered electronically. Prompted for different selections on the phone, waiting patiently for a person that I can talk to. Nobody came on the phone but the prompts/questions continue (electronically of course)
Since I had this policy, I have used this service a few times, and every time I called, a person would be on the other end and since my phone number is on the system, he or she would already address me by name. Then whatever service or assistance I need would be taken care of.
But with the recent encounter I had with this service, is this how you respond now with any request for assistance, electronically or texts?
This is not what I expect or what I thought I would receive when I am calling. Anyway, I had to call for roadside assistance on my own during that time, and paying for it on my own.
Since I had this policy, I have used this service a few times, and every time I called, a person would be on the other end and since my phone number is on the system, he or she would already address me by name. Then whatever service or assistance I need would be taken care of.
But with the recent encounter I had with this service, is this how you respond now with any request for assistance, electronically or texts?
This is not what I expect or what I thought I would receive when I am calling. Anyway, I had to call for roadside assistance on my own during that time, and paying for it on my own.
