Buyer beware. I have been a Good Sam club member for 2 years with roadside assistance the last year. I had the unfortunate experience of breaking down more than once in the last year. While Good Sam's response and service was good each time, I was just advised that my service has been cancelled for usage outside their "normal guidelines". There is no mention of these "guidelines" in their literature. These were not even complex or costly events. Just routine towing (of a vehicle not an RV) and lock service. Even after requesting reconsideration I was cancelled. This is certainly not the service I would expect from a world class organization. Disappointed and frustrated and looking for a new provider.

bobnothappy,Thank you for contacting Good Sam and I am sorry that you had this experience. Please send a private message with your membership number and a phone number where you can be contacted so we can look into this for you.Thanks,StacyGood Sam Care Team

We have seen this way too many times and we did not renew. One would think that our funds being paid without a single claim would help those unfortunate enough to experience repeated bad luck in the same renewal period.

bobnothappy wrote: This is certainly not the service I would expect from a world class organization. Just because they CLAIM to be a "world class" organization doesn't mean that they really ARE.So-called world class maybe. :R

"Please send a private message with your membership number and a phone number where you can be contacted so we can look into this for you." hmmm. Couldn't be a good reason to talk to you privately. Let us know please.

What planet did you grow up on? Frequency of claims will get you cancelled on your auto and homeowners also. Good luck in getting another Co. to take you after cancellation.

Roadside Cancellation--Are tou kidding me? | Good Sam Community

19 Replies

Lantley
Nomad
Feb 17, 2017
How many tows/events where there? Sounds like 3.
3 for $79.00. They can't afford to keep you.
So they cut their loses now.
DanNJanice
Explorer
Feb 16, 2017
Sorry to hear that, but not surprised. Insurance Co. are in the business of making money...not paying claims. Your usage pattern simply fit in a computer model of a "high risk" so they dropped you the first chance they got.
Terryallan
Explorer II
Feb 16, 2017
bobnothappy wrote:
Buyer beware. I have been a Good Sam club member for 2 years with roadside assistance the last year. I had the unfortunate experience of breaking down more than once in the last year. While Good Sam's response and service was good each time, I was just advised that my service has been cancelled for usage outside their "normal guidelines". There is no mention of these "guidelines" in their literature. These were not even complex or costly events. Just routine towing (of a vehicle not an RV) and lock service. Even after requesting reconsideration I was cancelled. This is certainly not the service I would expect from a world class organization. Disappointed and frustrated and looking for a new provider.

Why do you think it is world class??????? World class usually means good.
Good_Sam_Care_T
Explorer II
Feb 16, 2017
Lwiddis,
Thank you for contacting Good Sam. We request all of our customers send us a private message as we are requesting personal contact information and do not want it posted on a public forum.

Thanks,
Stacy
Good Sam Care Team
1968mooney
Explorer
Feb 16, 2017
What planet did you grow up on? Frequency of claims will get you cancelled on your auto and homeowners also. Good luck in getting another Co. to take you after cancellation.
Lwiddis
Explorer II
Feb 16, 2017
"Please send a private message with your membership number and a phone number where you can be contacted so we can look into this for you." hmmm. Couldn't be a good reason to talk to you privately. Let us know please.
Sam_Spade
Explorer
Feb 16, 2017
bobnothappy wrote:
This is certainly not the service I would expect from a world class organization.

Just because they CLAIM to be a "world class" organization doesn't mean that they really ARE.

So-called world class maybe. :R
EV2
Explorer
Feb 16, 2017
We have seen this way too many times and we did not renew. One would think that our funds being paid without a single claim would help those unfortunate enough to experience repeated bad luck in the same renewal period.
Good_Sam_Care_T
Explorer II
Feb 16, 2017
bobnothappy,
Thank you for contacting Good Sam and I am sorry that you had this experience. Please send a private message with your membership number and a phone number where you can be contacted so we can look into this for you.

Thanks,
Stacy
Good Sam Care Team

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Roadside Cancellation--Are tou kidding me?

19 Replies

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