I have been sitting beside the road for 5 hours now! We have a flat on 5th wheel. We called 4 times and each time they say they are still trying to locate a tire! Still no call back with an eta! In fact the last time we called they asked us to keep call backs to minimum since it would prolong us getting helped with high call volume! We finally gave up and had to call a tow service who is coming out with a tire to put on for us at the time of $400!!!! Never ever will we use good Sam roadside again! Worthless!

tpowell wrote:I have been sitting beside the road for 5 hours now! We have a flat on 5th wheel. We called 4 times and each time they say they are still trying to locate a tire! Still no call back with an eta! In fact the last time we called they asked us to keep call backs to minimum since it would prolong us getting helped with high call volume! We finally gave up and had to call a tow service who is coming out with a tire to put on for us at the time of $400!!!! Never ever will we use good Sam roadside again! Worthless!Just curious, was their a problem with your spare??

I feel your pain. I'm sure someone will be along to have you take this off line soon.Let us know if they make it right.BTW GS, that means you cover the entire bill because of the hassle you put this customer through.

We have a spare on the other side now. Our other tire went out so we don't have a spare since it had to be used.

tpowell wrote:We have a spare on the other side now. Our other tire went out so we don't have a spare since it had to be used.Boy! Murphies Law did a number on you:( 2 blow outs in the same trip:(

probably the same tow company Good Sam TRIED to get to come out but they would not come for the money Good Sam offered.Just for info where are you urban or rural or superboonies?How was GSRS service the first time you had to use the spare

Roadside is worthless | Good Sam Community

38 Replies

Good_Sam_Care_T
Explorer II
Jun 14, 2015
Good Afternoon tpowell,
I appreciate your post and would like to get someone in our executive desk to investigate this and follow up with you. Can you private message me your contact information and I will forward that to the correct department.

Thank you...Rudy, Good Sam response team.
time2roll
Nomad
Jun 14, 2015
I am sticking with the $400 paid as needed. (knocks on wood)
Actually that does not sound like a bad price for fast service on a Sunday.
PRodacy
Explorer
Jun 14, 2015
You're traveling with no spare since you already used one, and are angry because the roadside service can't find the right one for you on a Sunday? Really? If your tires had been in good shape, or if you had replaced your spare, or had called around to help find a replacement tire maybe you wouldn't have been waiting for five hours. Sometime we have to pay the consequences for our own actions.
darsben
Explorer II
Jun 14, 2015
probably the same tow company Good Sam TRIED to get to come out but they would not come for the money Good Sam offered.
Just for info where are you urban or rural or superboonies?

How was GSRS service the first time you had to use the spare
MarkTwain
Explorer
Jun 14, 2015
tpowell wrote:
We have a spare on the other side now. Our other tire went out so we don't have a spare since it had to be used.

Boy! Murphies Law did a number on you:( 2 blow outs in the same trip:(
tpowell
Explorer
Jun 14, 2015
We have a spare on the other side now. Our other tire went out so we don't have a spare since it had to be used.
ScottG
Nomad
Jun 14, 2015
I feel your pain.
I'm sure someone will be along to have you take this off line soon.
Let us know if they make it right.
BTW GS, that means you cover the entire bill because of the hassle you put this customer through.
MarkTwain
Explorer
Jun 14, 2015
tpowell wrote:
I have been sitting beside the road for 5 hours now! We have a flat on 5th wheel. We called 4 times and each time they say they are still trying to locate a tire! Still no call back with an eta! In fact the last time we called they asked us to keep call backs to minimum since it would prolong us getting helped with high call volume! We finally gave up and had to call a tow service who is coming out with a tire to put on for us at the time of $400!!!! Never ever will we use good Sam roadside again! Worthless!

Just curious, was their a problem with your spare??

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Roadside is worthless

38 Replies

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