I have been a Good Sam Roadside Assistance member for 4 years. I broke down last night at 6pm. Called them up. The rep said sorry, we have no providers who can help. Try calling back in the morning. We may have someone available then. Really?!?! I was in a large metro area (3 million people) with no shortage of tow trucks. I called back shortly after and the customer service rep didn't seem too surprised. Said I should hire my own tow truck and send in a claim and try to get reimbursed.Called back the next morning and they sent the tow truck to the wrong address -- an address I have never heard of.16 hours and still no tow truck.I pay Good Sam for one thing -- to help me when I am broken down. They failed miserably. I will be signing up for AAA today.

Thank you filiault68 for your post. I apologize for the failure to secure service in your time of need.Can you please send me a private message with your best contact phone number? I would like to understand in more detail and investigate what happened in order to correct.Thanks in advance.

filiault68 wrote:I have been a Good Sam Roadside Assistance member for 4 years. I broke down last night at 6pm. Called them up. The rep said sorry, we have no providers who can help. Try calling back in the morning. We may have someone available then. Really?!?! I was in a large metro area (3 million people) with no shortage of tow trucks. I called back shortly after and the customer service rep didn't seem too surprised. Said I should hire my own tow truck and send in a claim and try to get reimbursed.Called back the next morning and they sent the tow truck to the wrong address -- an address I have never heard of.16 hours and still no tow truck.I pay Good Sam for one thing -- to help me when I am broken down. They failed miserably. I will be signing up for AAA today.Please reconsider AAA I understand you leaving GSRA as they did you a disservice. But AAA coverage is dependent on the region you are in. Some areas do not even have an RV option. Yours does but traveling out of your area could be problematic for service.Please look at coach-net or FMCA (Family Motor coach Ass.)Please let us know what Good Sam tells you privately

Personally, after all the experiences written here and elsewhere, I have decided that the solution is to spend an extra $100-$150 and get a second service. At some point, one WILL fail you. With two services, you can get help with the other when the first fails.I had AAA and GS before. When GS failed, I was able to contact AAA and get the help. Now I have AAA and CoachNet. If one fails, I will contact the other and get help. GS and Coachnet work similarly - they have to find someone to work on your rig before you get a tow. AAA will tow you but you have to tell them where to take you. Between the two types, you'll be pretty much covered in any circumstance. With just one, you'll find times when the one you have doesn't help.

filiault68 wrote:I have been a Good Sam Roadside Assistance member for 4 years. I broke down last night at 6pm. Called them up. The rep said sorry, we have no providers who can help. Try calling back in the morning. We may have someone available then. Really?!?! I was in a large metro area (3 million people) with no shortage of tow trucks. I called back shortly after and the customer service rep didn't seem too surprised. Said I should hire my own tow truck and send in a claim and try to get reimbursed.Called back the next morning and they sent the tow truck to the wrong address -- an address I have never heard of.16 hours and still no tow truck.I pay Good Sam for one thing -- to help me when I am broken down. They failed miserably. I will be signing up for AAA today.//Sorry for your troubles but what an eye opener for me. I didn't realize they could decline service? Sort-of defeats the purpose, doesn't it? I'm learning so much on this forum & I'm grateful to every one of you for it. I read a lot more than I post.

My roadside tire repairs are thru my auto ins. Why would anyone pay for this kind of service. Gsra has not improved over several years. I wouldn't bother to respond to anyone asking for a report on what happened. 1 it won't do any good 2 they didn't render aid to you why should you 3 complete waste of time.

Sorry we can't help you | Good Sam Community

23 Replies

C_B_
Explorer
Sep 09, 2016
mobilefleet wrote:
when GS decides to pay providers what they're worth, you'll get better service. Even the bottom feeding lowballers won't work if it requires their headlights to be turned on. I did road service for 12 years on rvs

READ THE ABOVE STATEMENT!!!!!

and take it to the bank.

mobilfleet knows what he's talking about.

C.B.
mobilefleet
Explorer
Sep 09, 2016
when GS decides to pay providers what they're worth, you'll get better service. Even the bottom feeding lowballers won't work if it requires their headlights to be turned on. I did road service for 12 years on rvs
Scottiemom
Nomad
Sep 09, 2016
I will say, too, that with CoachNet, ALL your vehicles are covered on our particular plan, regardless of them being RV's or cars or trucks. it also covers US if we are in a rental or driving Mom's car, etc.

I know we had AAA when we broke down in our classB and they wouldn't tow us because it was an RV and we had not paid for RV coverage.

Dale
Scottiemom
Nomad
Sep 09, 2016
lj2654 wrote:
Scottiemom wrote:
We called our roadside service last week. CoachNet. Our toad had spilled it guts all over the engine, so we didn't want to try to drive it. Called around 8:10 a.m. She said a tow truck would be to us in the campground by 9. He was there about 5 till 9. DH was ready to go with him, but he said. . ."I know where Bruce (our mechanic) is." Got it there and was on his way again by 9:30 a.m. No charge, no papers to sign.

This was in Elkhart, Indiana.

Second time we've used them this year. The last time was in March and our 40' Phaeton threw the serpentine belt and had to be towed off I-12 north of New Orleans. More time was involved, but the tow truck did get to us within an hour. Just took a lot of time to unhook the driveshaft, etc. Another great job, though. He towed us to the truck service center and backed Phaeton Place into a bay at the garage.

Dale
You didnt want to tackle a serpentine belt Dale, shame on you!

Well, as it was, it took THREE mechanics. One standing on his head down through the floor of the rear bedroom closet, one underneath and one going through the side compartment we had taken the back panel out of. Needless to say, this wasn't the same as service at a Freightliner RV Oasis center, but they did get the job done.

That's why it costs $900 to change the serpentine belt on the Phaeton!

Dale
toedtoes
Explorer III
Sep 09, 2016
bgum wrote:
I wouldn't bother to respond to anyone asking for a report on what happened. 1 it won't do any good 2 they didn't render aid to you why should you 3 complete waste of time.

1. It will usually result in getting reimbursed for the tow truck the OP ended up calling for assistance and having to pay for.

2. You're not rendering aid to them, you're making an official statement of the dissatisfaction with their service.

3. It's not a complete waste of time when you recoup the $100 - $1000 for the tow truck you paid for out of pocket.

While GS may not improve due to these complaints, a customer can recoup something they've lost (money) without having to go to small claims court. And hopefully after the first time, they've learned their lesson and don't count on GS to provide service - but to provide compensation instead.
filiault68
Explorer
Sep 09, 2016
Follow up:

Roadside Guy has not contacted me yet, despite providing my contact information almost 8 hours ago.

I ended up paying for a tow truck to come get me. It was refreshing. I called. A few minutes later they showed up. They got me going again quickly and professionally.

Thanks for the recommendations for Coachnet -- I had not heard of them but will check them out.
lj2654
Explorer
Sep 09, 2016
Scottiemom wrote:
We called our roadside service last week. CoachNet. Our toad had spilled it guts all over the engine, so we didn't want to try to drive it. Called around 8:10 a.m. She said a tow truck would be to us in the campground by 9. He was there about 5 till 9. DH was ready to go with him, but he said. . ."I know where Bruce (our mechanic) is." Got it there and was on his way again by 9:30 a.m. No charge, no papers to sign.

This was in Elkhart, Indiana.

Second time we've used them this year. The last time was in March and our 40' Phaeton threw the serpentine belt and had to be towed off I-12 north of New Orleans. More time was involved, but the tow truck did get to us within an hour. Just took a lot of time to unhook the driveshaft, etc. Another great job, though. He towed us to the truck service center and backed Phaeton Place into a bay at the garage.

Dale
You didnt want to tackle a serpentine belt Dale, shame on you!
darsben1
Explorer
Sep 08, 2016
Bandit2 wrote:
It would be nice if the " Road Side Guy " posted HIS company cell phone # so members wouldn't have to wait till the next day for him to get involved when Roadside Service Drops The Ball .

His phone would be overloaded almost constantly
Bandit2
Explorer
Sep 08, 2016
It would be nice if the " Road Side Guy " posted HIS company cell phone # so members wouldn't have to wait till the next day for him to get involved when Roadside Service Drops The Ball .
Pangaea_Ron
Explorer
Sep 08, 2016
Scottiemom wrote:
We called our roadside service last week. CoachNet. Our toad had spilled it guts all over the engine, so we didn't want to try to drive it. Called around 8:10 a.m. She said a tow truck would be to us in the campground by 9. He was there about 5 till 9. DH was ready to go with him, but he said. . ."I know where Bruce (our mechanic) is." Got it there and was on his way again by 9:30 a.m. No charge, no papers to sign.

This was in Elkhart, Indiana.

Second time we've used them this year. The last time was in March and our 40' Phaeton threw the serpentine belt and had to be towed off I-12 north of New Orleans. More time was involved, but the tow truck did get to us within an hour. Just took a lot of time to unhook the driveshaft, etc. Another great job, though. He towed us to the truck service center and backed Phaeton Place into a bay at the garage.

Dale

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