Forum Discussion

ForestRiverTeac's avatar
Jan 03, 2014

Stereo/TV Installation

Over New Year's I was able to go camping. I spent the better part of two hours trying to figure out why I'm not getting stereo audio out of the Jensen TV that was installed at the time I purchased the trailer. My best guess is that it's simply not hooked up right.

Now, I'm not afraid of electronics, so I pulled the radio & tried to see what might be unhooked there. While it may not be hooked up properly I can't tell because I can't see the back of the TV. It is mounted in such a way that there is absolutely NO way I can get it off of the bracket to see the hookups on the back -- again a shortcoming of the installers at Camping World.

So my question is this. Would the faulty operation of the TV (not playing through the stereo as it should) AND improper installation (not being able to get it off from the mounting bracket) be covered under our extended warranty? What course of action should I take, since the faulty installation of the TV at the time of purchase is impeding any troubleshooting I can do on my own.

6 Replies

  • WoodGlue wrote:
    Sometimes it's just a setting in the MENU of the television under the AUDIO tab!

    WoodGlue


    Trust me, I've done that. Multiple times, just in case I botched it the first time. I'm sure it's not hooked up right, but simply can't tell because I can't get behind the TV to find out. Frankly, that's my bigger concern at this point. If I ever need to replace the TV I'd be in deep trouble, not being able to get it off the wall.

    I've spoken with Mark F. (who called within 20 minutes of receiving my phone number -!), and he's looking into what my options are for getting it looked at.

    I'll keep you all posted. Let's hope it's an easy fix for someone who knows these brackets and can decipher the wiring issues.
  • Sometimes it's just a setting in the MENU of the television under the AUDIO tab!

    WoodGlue
  • We had a similar issue on the radio on the TT we owned. It just stopped playing. I looked as far as I could see to see what was wrong fortunately we were still under the initial one year warranty. CW ended up replacing the radio completely.
  • ForestRiverTeach,

    Thank you for all your time today it was a pleasure speaking with you. Have a great weekend talk with you soon.

    Mark F
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com
  • ForestRiverTeach,

    Thank you for your time and post. I apologize for the problems you have experienced. Please send me a PM with your contact information let’s get you the help needed.

    Mark F
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com

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