Part of the reason I dropped GSRSA was the difficulty with the very first time I needed it. Won't go into details other than to say, at time of incident, phone rep was rude and difficult and unconcerned about our situation. Afterwards customer service reps were nice and helpful. I've since switched to another service and have received very good response on the couple of times I've needed.
My advice to anyone looking for any RA plan, read everything carefully. If the policy says they'll tow you 25 miles, it will be 25 and not 26 (just an example I know GSRSA will tow to 'nearest facility') Realize what those words mean especially 'nearest facility' - not always practical or what you actually need.
