Such Good Response on my Roadside Assistance post ...
let's try GMAC Insurance...
Have had them a couple of years because the rates and coverage were in line...
trading my current 5er in on a new one and wanted to transfer the coverage to the new one when we pick it up...
GMAC (or whoever they are now) seem to have difficulty with this concept :)
They put both of them on the policy at the same time and tripled my cost,
called them back and explained again what I was trying to do and they then took my existing one off the policy...
so had to call back again and this time I told them to put it back just like it was and I'll look elsewhere... of course, the CS specialist could care less that they are running a customer off....
why is it so difficult for 'customer service' people to follow the simplest instructions?
So if I decide to keep them it will take ANOTHER round of phone calls...
Have had them a couple of years because the rates and coverage were in line...
trading my current 5er in on a new one and wanted to transfer the coverage to the new one when we pick it up...
GMAC (or whoever they are now) seem to have difficulty with this concept :)
They put both of them on the policy at the same time and tripled my cost,
called them back and explained again what I was trying to do and they then took my existing one off the policy...
so had to call back again and this time I told them to put it back just like it was and I'll look elsewhere... of course, the CS specialist could care less that they are running a customer off....
why is it so difficult for 'customer service' people to follow the simplest instructions?
So if I decide to keep them it will take ANOTHER round of phone calls...
