Thank you Good Sam
Need to post this as there are so many negative comments about GS RS. Yesterday my pickup broke down along hwy 108 heading to Sonora. I have Good Sam rs so I called then for assistance. Prompt answer ...
Forum Discussion
X1! on GS roadside assistance program. Have had a few issues but they ended up being the result of miscommunication.and or experienced agents at GS lacking appropriate training and giving wrong information. Recently I had to pull into a Ca. state rest area with my 5th wheel due to clutch not working.
GS agent told me because I was not right on the side of the road on I-5, GS would only tow my truck or 5th wheel but NOT both. I called a local tow truck who towed both to my home town 40 miles away. $850. I called GS customer service and talked with a supervisor who said " the agent was totally wrong". He sent me a claim form and within 1 week I had a check for $850 and an apology. He said he would meet with the agent and would retrain her or terminate her.:):):) A couple of my tows required the trailer to be loaded on a flatbed trailer due to rear springs breaking. 1 tow was 40 miles to a service center, GS paid for the $1250 tow and nothing out my pocket:):):)
GS agent told me because I was not right on the side of the road on I-5, GS would only tow my truck or 5th wheel but NOT both. I called a local tow truck who towed both to my home town 40 miles away. $850. I called GS customer service and talked with a supervisor who said " the agent was totally wrong". He sent me a claim form and within 1 week I had a check for $850 and an apology. He said he would meet with the agent and would retrain her or terminate her.:):):) A couple of my tows required the trailer to be loaded on a flatbed trailer due to rear springs breaking. 1 tow was 40 miles to a service center, GS paid for the $1250 tow and nothing out my pocket:):):)
