tire replacement issue, nate k. good sam marcus team member
You never called back as you said you would regarding our claim. Now what ? This is again repetitively poor service....
Forum Discussion
Maddczech,
I use to adjust tires. Most warranty and tire protection plans are pro rated ....that is based on wear at time of replacement. As an example... Let's say your new tire has 9/32 of tread. You say at time of replacement your tire had 3/32 of tread left. From that you need to subtract 2/32 as this is the point the wear bars are set and the tires are to be replaced and typically the manufactures road hazard warranty expires. That allows you 7/32 of warrantied tread wear and tire use.
With 3/32 tread left you would have had use of about 85% of the expected tire wear. So you should have been allowed a 15% adjustment off a new tire, plus what ever your roadside portion of your protection plan covers for a service call. If they paid you a 50% adjustment, for a new tire; plus covered your roadside assistance, per your policy I think you got a pretty good (better than fair) recovery for your damaged tire.
Possibly I am missing something or missing exactly why you are not satisfied.
I use to adjust tires. Most warranty and tire protection plans are pro rated ....that is based on wear at time of replacement. As an example... Let's say your new tire has 9/32 of tread. You say at time of replacement your tire had 3/32 of tread left. From that you need to subtract 2/32 as this is the point the wear bars are set and the tires are to be replaced and typically the manufactures road hazard warranty expires. That allows you 7/32 of warrantied tread wear and tire use.
With 3/32 tread left you would have had use of about 85% of the expected tire wear. So you should have been allowed a 15% adjustment off a new tire, plus what ever your roadside portion of your protection plan covers for a service call. If they paid you a 50% adjustment, for a new tire; plus covered your roadside assistance, per your policy I think you got a pretty good (better than fair) recovery for your damaged tire.
Possibly I am missing something or missing exactly why you are not satisfied.
