This morning we had to call to order a tow truck for one of our vehicles. We have the Platinum Roadside Assistance and have been customers for 15 years. We have always serviced our vehicle at a specific dealership and in this case, it had to go back to the dealership due to a possible problem with the way the oil filter was seated the last time the oil was changed. When we started it, oil leaked all over. When we called, we asked to tow it to the dealership, but they wanted to tow it to the nearest repair facility which happens to be WalMart! That's ridiculous! Because we have to go to the dealer, it's an extra $45!!! We asked what happens if WalMart does not have the parts needed to deal with the repair since they are not a Jeep dealership. She said it would then need to be towed to the dealership. We asked, who pays for that tow? She said, we would still have to pay the extra $45 since they are not the nearest facility. Why does there have to be this extra layer of complexity? Our dealership is 11.5 miles away and WalMart is 1.5 miles away.

Because of profit margin. Regardless of how many years you have had a policy, how much money you have spent on it over the years or that you rarely if ever have had to use it, no business will spend more than they have to. Many times it's less than they should. It's not right but every one of these road side assistance programs, insurance companies etc. are in business to make money and as much of it as they can, 100% of the time.

x2 its about money,they could care less about you being a member.

ReneeG wrote:This morning we had to call to order a tow truck for one of our vehicles. We have the Platinum Roadside Assistance and have been customers for 15 years. We have always serviced our vehicle at a specific dealership and in this case, it had to go back to the dealership due to a possible problem with the way the oil filter was seated the last time the oil was changed. When we started it, oil leaked all over. When we called, we asked to tow it to the dealership, but they wanted to tow it to the nearest repair facility which happens to be WalMart! That's ridiculous! Because we have to go to the dealer, it's an extra $45!!! We asked what happens if WalMart does not have the parts needed to deal with the repair since they are not a Jeep dealership. She said it would then need to be towed to the dealership. We asked, who pays for that tow? She said, we would still have to pay the extra $45 since they are not the nearest facility. Why does there have to be this extra layer of complexity? Our dealership is 11.5 miles away and WalMart is 1.5 miles away.PURE B_ _ _ S_ _T!!! Call customer support and ask to speak with a supervisor to resolve this issue. You just happened to make contact with a person at the service center who is incompetent or poorly trained.:)

I have not read the fine print, but.....does it say "....to the nearest qualified repair facility" or "to the nearest qualified repair facility, willing and able to do the repairs" Or something similar to get you to the right facility, the first time ?

RobWNY wrote:Because of profit margin. Regardless of how many years you have had a policy, how much money you have spent on it over the years or that you rarely if ever have had to use it, no business will spend more than they have to. Many times it's less than they should. It's not right but every one of these road side assistance programs, insurance companies etc. are in business to make money and as much of it as they can, 100% of the time.Do you know of a roadside assistance program for RV that would include all household vehicles that would include a towing radius as opposed to the nearest? I'm going to search and change if I find one.

Tow Truck Policy | Good Sam Community

hotjag1
Explorer II
Jul 17, 2020
Bird Freak wrote:
I would drop any roadside service that wanted Walmart to do my repairs.

You got that right!!!
ReneeG
Explorer
Jul 17, 2020
Bird Freak wrote:
I would drop any roadside service that wanted Walmart to do my repairs.

Agree. I'm looking around.
Good_Sam_Care_T
Explorer
Jul 17, 2020
Hello ReneeG,

Thank you for your time, we apologize for the experience you have had with Good Sam Roadside Assistance. Please let us know if we can be of further assistance with your claim.

Have a nice weekend and thank you for your membership.
Ella
Good Sam Customer Care Team
BarabooBob
Explorer III
Jul 17, 2020
I had to have my truck towed to get the driveshaft replaced. The pilot bearing went out and I wanted my Ford dealer to do the repair. The tow truck driver did take ti to Ford without cost to me but informed me that if it was outside the 10 miles radius, it would not be covered. The was authorized to take it to the closest shop which happens to be a guy that use to out of his residential garage. He died two years ago but that was the authorized tow in the event that the Ford dealer was beyond 10 miles. The tow truck driver lookeda at his gps and found that it was in fact 9.8 miles so it took it to Ford. When my coverage expires, I will be looking elsewhere o drop towing.
wiredgeorge
Explorer
Jul 19, 2020
Recently changed insurance carriers (the Hartford) for my 5th wheel. They don't offer towing insurance for my camper as the previous carrier did so I am looking at options. I saw RV Advisor offers RV Advisor Motor Club and they appear less expensive and have quite a few more areas of coverage than most of the emergency roadside service/towing plans. I just can't find any reviews on this service. Anyone with any experience with RV Advisor Motor Club?
Good_Sam_Care_T
Explorer
Jul 22, 2020
Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Good Sam Care Team

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