Traveling farther, what to expect from GS Service Dept.
This is much a question to GS-Marcus as to those members who were similarly situated in the past and from your own experience.
I have the GS Extended Service Plan, Roadside Assistance, etc. etc. and will go on a longer 5 state travel with my RV and preparing myself for possibles need for GS-CW service just in case.
My first encounter with GW Service Dept was a big disappointment, that's an understatement.
and I wish I would not encounter the same at some other GW branches.
I bought my travel trailer from GW and after a few days I noticed that my running lights are no longer working. Remember it's on a warranty and I bought the extended service plan.
Granted that this is not an emergency, I was shunned to an appointment two weeks from the day I called. And they were not dissuaded to an earlier schedule since I'm making a camping trip to Yosemite in a week's time. Then when I finally went there, I was charged for the service even if I reasoned that the RV is just days old, it is still under warranty and I have an extended service plan.
He countered that it is a manufacturing defect and they are not a dealer (whaaaat! That don't even makes sense.)
But what is more galling is that the manager's attitude of not even making an eye contact giving that "I don't give ****" vibe.
Now, my specific question or concern is: if I call the nearest CW service department, will I be accommodated the same day or be shunned for weeks to an appointment? Over there, we can't afford to be stuck in a place waiting for this week long appointment and repairs.
As I told Marcus earlier, although I doubted he read it, service standards, specially for us who are nowhere near home, should be like Toyota in an emergency. You call, tow or take your car to their nearest service center, they'll give you a diagnosis of the repairs that need to be made, then give you timeline to when the job will be completed and if it will take long, they will schedule you into a shuttle van to take you wherever you need to go and arrange for a pick up at your designated time.
Maybe it's too much to expect that from CW but an immediate attention, same day appointment or overnight repairs if a little more complicated, will be alright. There is always Uber or a motel nearby and that's being reasonable.
I have the GS Extended Service Plan, Roadside Assistance, etc. etc. and will go on a longer 5 state travel with my RV and preparing myself for possibles need for GS-CW service just in case.
My first encounter with GW Service Dept was a big disappointment, that's an understatement.
and I wish I would not encounter the same at some other GW branches.
I bought my travel trailer from GW and after a few days I noticed that my running lights are no longer working. Remember it's on a warranty and I bought the extended service plan.
Granted that this is not an emergency, I was shunned to an appointment two weeks from the day I called. And they were not dissuaded to an earlier schedule since I'm making a camping trip to Yosemite in a week's time. Then when I finally went there, I was charged for the service even if I reasoned that the RV is just days old, it is still under warranty and I have an extended service plan.
He countered that it is a manufacturing defect and they are not a dealer (whaaaat! That don't even makes sense.)
But what is more galling is that the manager's attitude of not even making an eye contact giving that "I don't give ****" vibe.
Now, my specific question or concern is: if I call the nearest CW service department, will I be accommodated the same day or be shunned for weeks to an appointment? Over there, we can't afford to be stuck in a place waiting for this week long appointment and repairs.
As I told Marcus earlier, although I doubted he read it, service standards, specially for us who are nowhere near home, should be like Toyota in an emergency. You call, tow or take your car to their nearest service center, they'll give you a diagnosis of the repairs that need to be made, then give you timeline to when the job will be completed and if it will take long, they will schedule you into a shuttle van to take you wherever you need to go and arrange for a pick up at your designated time.
Maybe it's too much to expect that from CW but an immediate attention, same day appointment or overnight repairs if a little more complicated, will be alright. There is always Uber or a motel nearby and that's being reasonable.
