Try this route to get membership straightened out...

I must admit, I haven't been happy with my membership process. I signed up and was promised a temp card to be emailed to me, it never was so I had to contact Customer Service to get my id number. I tried signing in to the forum yesterday and it said user name and password was invalid, so I clicked forgot password, it was exactly what I was inputting, I emailed the webmaster and they said they will set me up. Not quite a streamline process!

I hope that you get everything figured out.