Forum Discussion
Keep hoping. Not sure why GS sends people here. Haven't seen a technical response to these issues in quite a while. I doubt it's even being monitored. Have you tried calling them?
- StirCrazyJul 21, 2026Moderator
you won't there are lots that have been helped, it is usaly through dm though as there may be personal information involved in the process. you don't want the whole internet seeing your address and phone number and such. I just wish the posters would come back and put a post saying "solved" would be better for the customer service also as others woudl see people are actualy getting help.
- way2rollJul 22, 2026Trailblazer
Better yet, if GS cared about the visibility, respond to the post saying they'll be contacted via DM. Some transparency could help in a big way for CW/GS optics on the lack of good customer service. Either they don't know they have a customer service problem or don't care. Low hanging fruit IMO for consumer perception.